Windows 10: MTR Night Reboot, Camera getting grayedout

Hello MS Team, Our clients have observed that every day, during the MTR-Night rebooting, the MTR hardware peripherals are not connecting properly, specifically the Poly Camera. While users are in meetings, they are unable to connect to the camera as it appears grayed out. As a workaround, we have to restart the MTR device. These devices run on the Microsoft Teams Room Windows 11 IOT- 22H22. Lenovo Think Smart Core. Do you have any suggestions or recommendations? This issue is consistent across all 8 devices exhibiting the same behavior. Thank you.

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MTR Reboot frequency

Hello,

The MTR device is the same windows 10 OS with custom firmware/software on top. The Task Scheduler is the same, and comes pre-loaded with a setting "NightlyReboot" as you can see in the screenshot. This can be changed from Daily at 2:00 AM to any time that I would like. However, when the system reboots again at any point this setting changes back to Daily at 2:00AM

 

MTR Reboot frequency

Hello AVVTC,



According to your issue, firstly, please let me apologize as currently I don’t have related MTR devices to test. Following content is largely depends on my own experience on normal device with Windows 10 OS . I’m sorry for this, your understanding will be greatly appreciated.



In Windows OS, we have a Task Scheduler that could automatically run Tasks created there. May I confirm you the “Task Scheduler” you’re using is similar with that? Or if convenient and possible, you could share one screenshot of that Task with me here.



I tried to create one task which will automatically run Teams every one week, and try to reboot computer, but setting remains and doesn’t get changed back. I figure if convenient, you can recreate that task, try to update system and manually update MTR to see if it works. You could create a different task for comparison to check if issue would occur. By the way, there’s one instruction regarding Microsoft Teams Rooms maintenance and operations for your reference.



If you have any update , welcome back and feel free to contact me.



Best Regards,

Etta

 

Laptop Camera

Thanks for providing the results after completing the steps we provided. Since you're still getting the error message “Your camera cannot be found” along with the error code "0xA00F4244 (0xC00DABED)", we suggest that you follow the steps below
to reset the Camera app on your Windows 10 computer:

• Press the Windows Key + I to open the Settings app.
• From the options presented select System, then click on
  Apps & features located on the left pane.
• Locate the Camera app from the list and select it.
• Select the Advanced options link and then choose Reset.
• When the pop-up notification is shown just click on the Reset
  button once more.
• Once all the steps are complete, kindly reboot your computer.

Completing this steps will clear the cache of the Camera app and allow it to re-recognize any video capture devices connected to your computer.

Regards.