Windows 10: Multiple freezes even after clean reinstall of windows due to BSOD in October 2020

Hello,


Ever since October I've been having multiple problems with weird freezes of my PC, that always forced me to hard-reboot the system and eventually do a clean re-install of windows via recovery mode as I couldn't get past the login screen when booting up. Sometimes the freezes were fixable by clsoing and re-opening explorer.exe via the taskmanager, but most of the time I had to shut down the system completely see reliability report_LS.png

I cleaned all of the drives during the windowes-reinstall, updated my bios, my drivers and stress tested CPU prime95, RAM memtest 86 and GPU heaven benchmark - all with no viable results thus far. After another two freezes that forced me to shut the PC down I ran another full Windows Scan which made the computer reboot after a bugcheck:

"The computer has rebooted from a bugcheck. The bugcheck was: 0x0000007e 0xffffffffc0000005, 0xfffff800785d85c3, 0xffff930a3b8bc408, 0xffff930a3b8bbc40. A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 1f9d6010-fbcf-47cf-b8fc-80e79b4f6d61."

I'll happily upload the minidump files, but I couldn't find a way to upload any other file types than picture files.

Thanks for any advice and help in advance. I'm really at my wits' end here.

Regards,
SmithyLuke




:)

 

Computer Hard Freezes Randomly - No Error logs or Memory dumps


I posted on Sevenforums a few days ago regarding this issue:

I was suggested to check for temps (all were normal) and perform a clean install of Windows 10 (I had upgraded from Windows 7). I had another hard freeze today similar to the ones I was having before. The issue is back and I'm unsure of what to do next. Is this no longer a software issue if reinstalling the OS was unsuccessful?

Thanks for your time!

 

Multiple 0x0000009c BSODs on Windows 10 Lenovo Laptop

Symptoms:

• Windows 10 Pro BSODs randomly (after freezing). I have almost 12 identical dumps (attached).
• There seems to be no pattern to it but sometimes it happens when the machine is idle.
• The machine just hangs and then eventually reboots -- most of the time I don't even see a BSOD screen, it just goes from a frozen screen to reboot and the dump is generated.

Steps Taken With No Success:

• Ran full memtest with no issues.
• Clean Windows reinstall.
• Changed from HDD to Crucial SSD.
• Updated BIOS and drivers to what I think are the latest (manufacturer website).

Important System Characteristics:

• Lenovo Z70 laptop with dual Intel 5500 and nVidia GeForce 840M graphics cards
• Virtualization technology is turned on in BIOS in order to run virtual machines
• The BSODs stopped for a good while and then started up again quite frequently lately. I haven't been able to pinpoint any changes in how I use the machine.

Most of the dumps seem to point to intelppm.sys --I'm not sure where to go from here.I have attached the output of the information DM log collector. I have gone through all the files and sanitized them to remove any sensitive personal information (according to me) but that shouldn't affect the integrity of the information.

 

Windows 10 October 2020 update

Hi Clayton,

I am Sumit, an Independent Advisor and a 3 year Windows Insider MVP here to help.

October 2020 update is in the last phase of testing as it was released last month to the Release preview channel. As far as the name goes, it should release this month.

https://blogs.windows.com/windows-insider/2020/...

Keep checking Home and the top of this forum for announcements.