Windows 10: Multiple Instances of Memory Management Stop Code after Streaming Audio and Video Content

Unable to find out why I'm experiencing multiple Windows 10 blue screens for memory management every time I stream any type of video including YouTube, cable network TV streams, video conferencing programs, and my HP WebCam. This situation has been going on multiple times a day for more than a month. I've run the Windows diagnostic tests including memory tests, HP hardware and performance diagnostic tests, updated the BIOS dated 12/2019 and all drivers, among other things, with the blue screens still persisting with all these efforts. I've even ran the sfc /scannow and DISM scripts, and found nothing there, too the sfc scan reported no integrity issues, and the DISM ScanHealth test returned no errors.


My review of minidump points repeatedly to hpdskflt.sys as culprit that is causing memory corruption. I really need to address this issue ASAP since I cannot facilitate video conferences while I'm teleworking and conversing via video conference with with federal govt customers. Every one of my video conferences crashed in the midst of these meetings. I've had crashes with streaming video browsers Chrome, Firefox, Microsoft Edge and through every one of the video conferencing programs, including Skype for Business, Microsoft Teams, WebEx, and Zoom. I had to switch to my mobile phone on 5/6/2020 after I experienced a system crash while attending a video conference using Microsoft Teams and again on 5/7/2020 when my system crashed while using Zoom for a personal video teleconference in the middle of meeting with a nursing home director who was providing COVID-19 updates for the facility.



As if the streaming video issues were not enough, I'm now encountering a new problem with running audio content, which now causes my system to crash with stop codes for memory management issues that involves the same driver hpdskflt.sys. I assessed and played a podcast file using Chrome, and my system crashed minutes into playing the audio file from the browser. This exercise is terribly frustrating, since now it appears that I cannot stream both audio and video content using any resource that connects to the Internet.



This situation is unacceptable from both a business and personal level, since I am severely limited in facilitating and attending video conferences unless I turn off or avoid running any type of video stream on my HP laptop that is less than 2 years old.

* * *

HARD DRIVE INFORMATION:

Hardware Id for Local Disk C: -- 953GB TEAM TM8PS5001T SATA SSD

SCSI\DiskTEAM____TM8PS5001T______Q060
SCSI\DiskTEAM____TM8PS5001T______
SCSI\DiskTEAM____
SCSI\TEAM____TM8PS5001T______Q
TEAM____TM8PS5001T______Q
GenDisk



Hardware Id for Local Data Disk D: -- 1863GB Seagate ST2000LM007-1R8174 SATA SSD

SCSI\DiskST2000LM007-1R8174______RDM4
SCSI\DiskST2000LM007-1R8174______
SCSI\DiskST2000LM
SCSI\ST2000LM007-1R8174______R
ST2000LM007-1R8174______R
GenDisk



Information from the minidump after Windows 10 Stop Code for Memory Management:

*******************************************************************************
Bugcheck Analysis
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1A, {4477, 20fc66c, 0, 0}

*** WARNING: Unable to verify timestamp for hpdskflt.sys
*** ERROR: Module load completed but symbols could not be loaded for hpdskflt.sys
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : memory_corruption

Followup: memory_corruption
---------

5: kd> !analyze -v

*******************************************************************************
Bugcheck Analysis
*******************************************************************************

MEMORY_MANAGEMENT 1a
# Any other values for parameter 1 must be individually examined.
Arguments:
Arg1: 0000000000004477, A driver tried to write to an unallocated address in the
user space of the system process. Parameter 2 contains the
address of the attempted write.
Arg2: 00000000020fc66c
Arg3: 0000000000000000
Arg4: 0000000000000000

:)

 

shows stop code Video memory management internal

My pc unsually shuts down and gives stop code

Video memory management internal

 

Viewing video content when streaming

I am not able to view video streaming content although I can hear the audio

 

Audio and Video out of sync in streaming content

Hi Scott,



We'd like to learn more about your concern regarding the sync issue when you're video streaming. We just have a few questions for you:

• 
  Since you've tried running both the Realtek and the default audio driver, have you tried uninstalling the Realtek driver as well, then letting Windows automatically reinstall it?
  
• 
  Have you tried using older versions of Realtek or Nvidia drivers to see if the sync issues still persist?