Windows 10: Multiple keys are not working all of a sudden

Hello, I currently have a surface book and a couple of days ago the ctrl key stopped working completely. Now today, the enter key isn't working and neither is one of the shift keys, both were working just a couple of minutes ago and now nothing. I'm starting to fear that my keyboard will be completely useless soon. I've tried restarting it, turning it off and on, uninstalling the keyboard and installing it back, yet nothing has fixed the issue. I've had this laptop since the beginning of 2017 and it's never fallen or had any damage. Is the issue the keyboard itself, is there any way to fix this?

:)

 

Windows 10 infinite restart black screen


The tutorials provided are just a list of troubleshooting steps. Use only the steps which apply to you.

Since none of the troubleshooting steps here worked, I'd suggest you do a Clean install.

John

 

One single Key isn't working across multiple keyboards

Hi Belabeier,

There are multiple reasons why the issue has occurred, to isolate this matter properly, we have some questions for
you:

• 
  When did the issue start?
  
• 
  Were there any changes made before the issue occurred?
  
• 
  Have you tried downloading and installing the latest driver update from your PC
  manufacturer's website?
  
• 
  Aside from what you have mentioned, what other troubleshooting steps have you done so far?
  

We suggest that you run the
Hardware and Devices
Troubleshooter
and post
us the screenshot
of the
diagnostic
result
of the
troubleshooter. To run the
Troubleshooter, follow these steps:

• 
  On the search bar, type
  Troubleshooting and hit Enter.
  
• 
  Choose
  Hardware and Sound.
  
• 
  Clink on
  Hardware and Devices to run the troubleshooter.
  

We'll be waiting for your response.

Regards.

 

Keyboard shortcut Alt key not working

Hi,



Before we proceed, I need more information to help you better.

• 
  Since when are you facing this issue?
  
• 
  Did you make any software or hardware changes on your computer prior to this issue?
  
  
  

I suggest you to follow the steps below and check if it helps.

Step 1: You may check if the ALT key is functioning correctly in on-screen keyboard. It will help us to verify if there is any issue with the keyboard.

Follow the steps below to open On-screen Keyboard.

• 
  Windows + Q, type OSK (on-screen keyboard)
  
• 
  And check if it works
  

Step 2: Run Hardware and device Troubleshooter.

Windows 10 has a built-in troubleshooter to check and fix issues with hardware and devices. I would suggest you to run this troubleshooter to check if the issue is with your devices. Refer these steps:

• 
  Press Windows key +X, select Control panel.
  
• 
  Change the view by option on the top right to Large icons.
  
• 
  Click on troubleshooting and click on the view all option on the left panel.
  
• 
  Run the Hardware and devices troubleshooter.
  

Keep us posted on this issue so that we can assist you better.