Windows 10: Multiple LiveKernelEvents freezes my pc to the point only hard-resetting it is the way to...

Hello, as the title says for the past couple months my computer has randomly experienced this freeze and then a black screen with no displayable text or image at all where nothing can be done but holding the power button. The computer is a 2022 MSI Raider GE76 Laptop with an intel i7-12700h, nvidia rtx 3080ti, 32GBs of ram and 1TB SSD.Checking the maintenance logs shows the following errors:WindowsSummaryHardware errorDate‎4/‎20/‎2023 11:35 PMStatusNot reportedDescriptionA problem with your hardware caused Windows to stop working

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GPU-Z 0.7.8 / 0.7.9 / 0.8.0 Bios reading not possible GTX670-solved with gpu-z 0.8.1

@Maban - does GPU-Z fail the same way for you the way it does for me? I.e. total system freeze/lockup, requiring a hard reset?

@W1zzard - I will try the suggested steps later today, as I am not near that PC at the moment.

 

Windows freezes that require hard reset

Thank you for reply I got BSOD this morning when booting ant this is what your suggested program shows. All I found on google is that hal.dll is connected to windows xp or boot.ini so that makes no sense, I suppose this file is corrupted so should I change it manually by getting dll from internet or there is another way to fix it? also ntosknl.exe so it point to my RAM?

 

No "Reset This PC" option

Hi,



Thank you for writing to Microsoft Community Forums.



For better clarity, it would be great if you can help us with the details requested below:

• Where exactly are you looking for the Reset this PC option?
  
• Were you able to successfully clone the drive?
  
• Could you please provide more clarity on, “On original hard disk the WinRE recovery partition was last partition. On new hard disk that partition had moved to first position”?
  
• Were you able to get the Reset this PC option by following the steps mentioned in the article provided by you?
  

If you wish to reset the PC, there are multiple ways to do it. You may want to refer the steps mentioned in the article

Reset or reinstall Windows 10.



However, please reply with the details requested above to help you with the appropriate details.



Regards,

Nikhar Khare

Microsoft Community - Moderator