Windows 10: multiple monitor setup troubleshooting

Hi, I am having trouble setting up multiple monitors on my computer. As you can see monitor two registers as being much larger, while in actuality the second monitor is 27 inches and the first is 22 and the third is 21. How can I adjust this so the monitors are closer to their actual size? It creates problems when moving my mouse from one screen to the other. I can't turn the resolution up any higher and changing the scaling does nothing to fix this problem. Is there anything else I can do?

:)

 

Setup dual monitor in Windows 10

Hi,

I suggest you to press Windows Key + P on keyboard and follow onscreen instruction to setup dual monitor in Windows 10. As there is a conflict in connecting multiple hardware you may also
Run the Hardware and Devices Troubleshooter.

Windows 10 has a built-in troubleshooter to check and fix issues with hardware and devices. I would suggest you to run this troubleshooter to check if the issue is with the Bluetooth adapter. Refer these steps:

• 
  Press Windows key +X, select
  Control panel.
  
• 
  Change the view by option on the top right to
  Large icons.
  
• 
  Click on troubleshooting and click on the
  view all option on the left panel.
  
• 
  Run the Hardware and devices troubleshooter.
  
• 
  Restart your computer and check if the issue is resolved.
  

Do let us know the status of the issue. Thank you.

 

Double Monitor Setup is not connecting

Hi Yuri,

To setup dual monitors, I suggest you to press Windows + P keys
and select Extend or the required option and check for status. If you are still unable to setup dual monitor, suggest you to update the Display Adapter driver by following the steps provided below and check for status.

• Press Windows key + X and select Device Manager.
• Expand Display Adapters.
• Right click on the driver and select Update Driver Software.
• Follow the on-screen prompts to update the driver.

Hope this helps. Keep us posted on the status for further assistance.

 

Dual monitor troubleshooting

I'm trying to troubleshoot a dual-monitor setup and could use some help.

I've spent hours on the phone with Samsung support, and I still don't really know whether it is a hardware or software problem. I sent the monitor to Samsung to repair, and they replaced the PCB, but it's still not working correctly. But their "troubleshooting" capability was limited to telling me to: (1) reset the monitor, (2) unplug and replug it, and (3) try a different cable. None of which inspires confidence.

The monitor works correctly about one time in three. When I get it working, everything is fine. When I don't, it can exhibit any combination of the following symptoms:

• Black screen, no image, monitor's built-in menu may or may not show
• Power light on monitor may be on or off
• Windows may or may not detect the monitor, as reflected in display settings
• Screen may be stretched to the wrong resolution
• Screen may appear at the right resolution, but wallpaper too small for the screen

Generally, when it is not working, it requires a complete restart, unplugging and replugging power and monitor, etc. to get it working correctly. Sometimes I have to do this multiple times.

System details:

• Computer: Lenovo X390
• OS: Windows 10 Pro 1909 18363.693 (recently updated)
• Graphics card: Intel UHD Graphics 620
• Graphics driver: Intel 26.20.100.7528 dated 11/13/2019
• External monitor: Samsung LS24H850QFNXZA 2560x1440
• Monitor driver: Samsung 1.0.0.0 dated 1/5/2017 (the most recent version available on Samsung'g web site, as of today)
• Monitor cable: USB-C

I've already done all the "uninstall and reinstall the driver" sort of things. Can anyone suggest where to go next? I spent the last ten years using only Linux, so my Windows is a bit rusty. Don't even know where to look for error logs, etc.

Any help much appreciated.