Windows 10: MUZ and Jlab Go Pop+ Bluetooth devices stutter and cut out two feet away from computer

MUZ and Jlab Go Pop+ Bluetooth devices stutter and cut out two feet away from computer.No driver updates available.

:)

 

Issue connecting JLabs Wireless/Bluetooth Headphones.

I have a pair of
JLabs Wireless Bluetooth headphones (click link to see the exact type of headphones) that connect to my cellphone just fine... however I just purchased a new laptop which happens to have Bluetooth capabilities. I was excited to try and connect my JLabs
headphones to my new laptop however, I cannot get my headphones to pop up in the Device list. My headphones are turned on ready to be paired and I get nothing.

I open the Bluetooth Settings and click on "Add Bluetooth & other devices"





And then I get this screen that pops up with three options - "Bluetooth," "Wireless Display," and "Everything else."





It doesn't matter if I try with "Bluetooth" or "Everything Else" (It's not a wireless display so clearly that is not the one to use... however I did try it and it didn't find my headphones either).... But no matter what I do, this
is the screen I get and NO OPTIONS pop up below.... I did turn on the Bluetooth on my cellphone to test it and my cellphone did pop up in the options... but I get a big fat zippo from my headphones.





Soooo..... I dunno why it's not working...

***Modified title from: Trying to Connect JLabs Wireless/Bluetooth Headphones but it cannot find the device***

 

Bluetooth headset stuttering

The motherboard of my pc was renewed. After that I couldn't connect or remove the bluetooth headset anymore. After deleting the device in device manager and removing the device in BTHPORT in the registry I was able to connect again. The problem now is that the audio is stuttering on my headset. I also connected my earpods and they have the same problem.

I uninstalled the bluetooth device in dev manager, restarted and tried it all again. No change.

I connected the headset to my laptop and it worked fine.

Please help me to solve this problem or suggest a step to further narrow this down.

 

Bluetooth speaker stuttering

Hi,

Thank you for posting in Community.

We understand your concern and we will provide our assistance to help you resolve the issue.

Before we proceed, I would like you to provide the information stated below:

Did you make any changes to your computer before the issue occurred?

As per your query, I am led to believe that your Bluetooth drivers for the creative speakers might be causing the issue.

To help us narrow down the cause of the issue, I would suggest that you perform the methods that are stated below.

Method 1: Hardware and Device Troubleshooter.

I would suggest that you run this in build troubleshooter, as it will detect any errors that might persist in accordance with your speakers.

• Click on the Start button, and type “Troubleshooting” on the search bar.
• Click on troubleshooting, then click on “Hardware and sound”.
• Under Hardware and sound, click on “hardware and devices”.
• A pop-up will appear, click on the “Next” button and your hardware troubleshooting will start.

Method 2: Update the drivers.

I would suggest that you update the drivers for your Bluetooth device and check if the issue persist. To do so follow the steps below:

1. Open Device Manager by right clicking on the
Start Menu.

2. Open Device Manager, double click to expand the device.3. Right-click the device, and click Update.

Hope this information helps.