Windows 10: My 10yo son tried to log into a new laptop with a new username. He forgot his password and...

My 10yo son has a new laptop and entered a new user name to log into. He has no previous use of this username. He forgot the password and didn’t enter the correct phone number either. His Microsoft account is now locked from trying to enter password. We now have no access to his new laptop as no one else has ever logged in as administrator.

:)

 

I forgot my laptop password

Hi! Koushik Bellamkonda,

Welcome to the Microsoft Community!

I realize that you've encountered a problem with Forgot your laptop password and I understand how you feel.

According to your description, you are currently unable to successfully log on to Windows right, please point out if I have misunderstood.

For this problem, you can reset the password in the account you currently forgot your password in by using another administrator user. Considering that you may not have another administrator account, I will first show you how to create a new administrator account using the command line.

1.First try to enter WinRe according to the specific steps below：

Hold down the power button for 10 seconds to turn off your device.

1. Hold down the power button for 10 seconds to turn off your device.
   

1. Press the power button again to turn on your device.
   

1. On the first sign that Windows has started (for example, some devices show the manufacturer’s logo when restarting) hold down the power button for 10 seconds to turn off your device.
   

1. Press the power button again to turn on your device.
   

1. When Windows restarts, hold down the power button for 10 seconds to turn off your device.
   

1. Press the power button again to turn on your device.
   

1. Allow your device to restart into Automatic Repair, and select Advanced options to enter WinRe.
   

On the Choose an option screen, select Troubleshoot > Advanced options.

2.On the "Advanced options" interface, select "Command Prompt",and enter the following commands one by one:

-net user UserName Password /add



-net localgroup administrators UserName /add



("UserName" is the new user account name, and "Password" is the password of the user, you can customize them. )

After completing the above steps, please log in to Windows with your newly created administrator account and go through the following steps to reset your account for which you have previously forgotten your password:

1. Press Win+X and select Computer Management from the list.

2. Click Local User and Groups > Users > select the account you forgot your password for and right click on it > select set Password, reset the password for this account.







Feel free to post back if you need further assistance.

Thank you for your understanding and patience and I look forward to hearing from you.



Best Regards

| Microsoft Community Support Specialist

 

Forgot password for my new Windows 10 laptop

Hi.

I bought a new dell laptop. Unfortunately i forgot my password. Now i cant access my laptop. Forgot password option asks for a USB flash drive, but that is of no help.

I tried the safe mode option but even in safe mode it asks for password.

Please help!

 

ASUS Laptop Factory Reset - Son forgot password

And how exactly are you locked out, are you saying he forgot his user name password login or the bios password?