Windows 10: My 4TB harddisk is not working properly, it is not openning, and is freezing my computer...

My 4TB hard disk is not working properly, it is not opening, and is freezing my computer when I connect it to any laptopI tried to do these commands chkdsk /f /r /x , but it showed me these errors, in the image696e647863686b2e 1f7f6e74667363686b2e 17b4Can someone kindly help me with this?

:)

 

Windows 10 Computer Randomly Freezes

Hi,

Listed below are some possibilities why the computer keeps on freezing:

• Outdated drivers.
• Virus and malware.
• Corrupted system files.

We suggest performing the steps on this article that can help resolve the issue.

Get back to us if you have other concerns.

 

Computer freezes after random Applications open

Hi,

Did you make any changes to the computer prior to the issue?

The first thing to get the issue fixed would be to perform a System Maintenance troubleshooter and then check if the computer freezes after the applications are opened.

Please follow the steps to run System Maintenance troubleshooter on the computer:

• 
  Type “Control Panel” on the search box.
  
• 
  Click on Troubleshooting.
  
• 
  Click on View all option on the left side of the Windows.
  
• 
  Click on System Maintenance option.
  
• 
  Click on Next and follow the onscreen instructions to troubleshoot the issue.
  

Please revert if the issue happens with the freezing of the computer.

 

Windows Hello not working properly

Hi Jim,

For us to properly isolate the issue with your Windows Hello, we would like to know the following:

• Were there any changes made on your computer prior to the issue (e.g. updates, software installation)?
• To make sure that we have not missed on anything, what specific troubleshooting steps have you done so far?

In the meantime, we suggest that you try reinstalling your camera driver to resolve the issue.

We look forward to your response.