Windows 10: My account got hacked, agent never answer.

My account got hacked by a russian hacker and changed the email and phone number of my Microsoft account.I tried to recover my account with the form, but I created the account long time ago and I could not answer enough questions to recover my account.In my personal email, I have full history of the hacker changing the email and phone number of my account.So I tried to get some help on the online chat, but agent never assigned.I want to submit these emails as a proof of my account got hacked and want to ask for help to recover my account.

:)

 

77000 Steam accounts hacked every month

Ironically I've had the same crappy password since I made my Steam when HL2 came out and never been hacked, but I've had my Origin account jacked twice with a much more complicated password. 2 step on Origin fixed this problem, but just thought it was kind of funny. I went with 2 step on Steam to be safe too.

 

Account hacked

We don't work for Microsoft and due to privacy restrictions/protection we have no access to your personal details to be able to assist you.

Have you read this information?

My Outlook.com account has been hacked - Microsoft Support

How to recover a hacked or compromised Microsoft account

How to recover a hacked or compromised Microsoft account - Microsoft Support

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Contacting support for a Microsoft Account (From Microsoft)

Contacting support for a Microsoft Account - Microsoft Support

Important:

• To protect your account and its contents, our support agents and advocates are not allowed to send password reset links or access and change account details.
  
• They cannot do more than you can do for yourself with the forms available from the website.
  
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Steam Account Hacked

Again...

I sent a ticket I just hope they resolve it soon cause I really want to play Portal 2.

And I don't want him getting me banned.

But the scary thing is they hacked my Email account too!

I've changed the password but is that enough?

I scanned my Computer using malware and it got rid of 9 Nasty objects! Its been months since I did a scan and now I'm thinking this is how they got me.

Is a password change and malware scan removal enough to secure me? I made the password much harder than before.

Thinking about doing a reformat as well. Suggestions? Should I leave the hacked email account and make a new one?