Windows 10: my account got hacked and i speaked with microsoft support they said they will sent me...

microsoft support said they will sent an email in 24-72 hours if needed i got proof is mine from minecraft screenshots and videos and i dont got a back up email to help

:)

 

Microsoft account hacked

Hi AlexanderThompson5,

Thank you for reaching Microsoft Community.

I hope you are doing well.

I'm sorry to know what you have experienced with your Microsoft account. We really appreciate your time in bringing this concern to us. Let's check on this together and find ways to address this matter.

I'm not sure if you have done this already but below is the process in recovering a Microsoft account.

How to recover a hacked or compromised Microsoft account

Please try to follow the steps to help you take back control of your Microsoft account.

And with regards to the charges from your account, I'm afraid that we can't help you further about this here in online community. We suggest to contact our live support for Accounts and Billing to check if it is possible for them to stop the automatic changes.

Microsoft Store & billing help - Microsoft Support

Also, we highly suggest to keep your security information updated like your alternative email and phone number to prevent this problem from happening in the future.

I hope I was able to help you today.

Thank you for choosing Microsoft. Have a great day and stay safe!

Best regards,



Microsoft Community Advocate

 

Steam Account Hacked

Again...

I sent a ticket I just hope they resolve it soon cause I really want to play Portal 2.

And I don't want him getting me banned.

But the scary thing is they hacked my Email account too!

I've changed the password but is that enough?

I scanned my Computer using malware and it got rid of 9 Nasty objects! Its been months since I did a scan and now I'm thinking this is how they got me.

Is a password change and malware scan removal enough to secure me? I made the password much harder than before.

Thinking about doing a reformat as well. Suggestions? Should I leave the hacked email account and make a new one?

 

Microsoft Account was hacked

Hi,

Thank you for posting your query in Microsoft Community.

I’m sorry to hear that someone hacked into your Microsoft account.

I understand how frustrating this could be. I will be glad to assist you with this.

I would suggest you to click on the link below for steps to recover your account.

http://windows.microsoft.com/en-us/windows/get-back-blocked-account

Sometimes, you may not receive any notifications if the two steps verification settings is turned off.

Please follow the instructions in the link below and make sure that the setting is turned on.

How to use two-step verification with your Microsoft account - Microsoft Support

Hope this helps. Do let us know if you need further assistance. We will be glad to help.