Windows 10: My account has been locked and I can't input ANY phone number

Ok so my Microsoft account has been locked for suspicious activity. I have not done anything suspicious other then try to log in on my new PC. I know both my email and password but when I try to enter a phone number it just says, "We can not send a text message to this number." I have tried a total of 5 phone numbers which ALL CAN RECIEVE TEXT MESSAGES. Microsoft is so stupid that I can't even get a real response from a real person. When I emailed Microsoft I just got ANOTHER automated response telling me to enter my phone number even though in the email I specified that no phone number would

:)

 

Microsoft account and phone number linked

Microsoft account password recovery requires two verification codes being sent using two different verification methods. Each Microsoft account has at least two verification methods, the phone number and additional email address which are asked and required when you set up a new Microsoft account with a new hotmail.com or outlook.com email or using a third party email.

When the thief who got your phone tries to recover your password, all your verification methods / security info phone numbers and email addresses will be listed for him to select one. OK, the thief naturally selects your phone number, gets the code sent as a text message, and enters it.

But, clicking Next after entering the code he needs to select another security info contact (phone / email) from the list to receive second verification code.

Password recovery is not possible with just your phone, the system is clever enough to make it impossible by requiring two codes being sent to two different phones and / or emails.

You can add as many phone numbers and email address as you wish as security info contacts at https://account.live.com/proofs/mana...&refp=security. I wholeheartedly recommend that you add at least another security email address; if you only have one phone number and one email added, those which were required when you set up the Microsoft account, and that thief got your phone, the recovery would be as impossible to you as it is to him, you both having access to just one of required two verification methods.

 

How can I update my phone number?

Hi up there : well. I never have gone through

this change. But shouldn't ask for older Phone#

Restart the computer at least twice. Now try again..

or use another computer. if the procedure, continues to fail

Here are the Steps listed in a shortage way..

To change your phone number on your Microsoft account, follow these steps:

1. Log in to your Microsoft account using your existing credentials.
   
2. Go to the 'Security & Privacy' settings.
   
3. Look for the option to update your phone number.
   
4. Click on it and follow the prompts.
   
5. Input and verify your new phone number
   

or Try. This link below > click on [Start] : Supposedly is to contact. Microsoft support

Change the email address or phone number for your Microsoft account - Microsoft Support

 

Suspended Account

Something similar happened to me. I set up a computer for a family member and when logging in on a secondary MS acct for support purposes, I incorrectly typed my password and was then asked to enter a code texted to a last 4 nos. that I didn't realize was a 2nd phone that I used for 2-step verification. So when I said that wasn't my backup number, the acct was auto-locked for 30 days, nothing to do but wait. At least the family member had a Local Account and was able to use the device until I was re-instated, whereupon I was able to sign-in and verify my 2nd step in the verification process.
If you used your land line as the 2nd step, I'm afraid, you're, likewise, locked out until the 30 day period is over. By then, either get a secondary email acct, as suggested, or a burner phone that takes texts so you're VERY clear as to what your 2nd verification option is. This is a case where having a Local Acct with admin privileges would be invaluable. Good Luck with your efforts.