Windows 10: my acer laptop keeps crashing when playing games with medium/high demanding graphics.

This happened about a year and a half ago, when i was charging my laptop, and then it suddenly crashed and wouldnt turn on again for a few hours, and after it turned back on again my pc suddenly got bad at running even the lowest graphically demanding games. at first i thought it was a heating issue, but when i loaded in horizon zero dawn on my laptop, the whole computer immediately crashed, and the laptop was cold. could the motherboard be fried somehow? the laptop works fine, but its intended purpose being a gaming laptop does not work at all. please help me.

:)

 

Desktop PC crashes and shuts down after playing some games for a few minutes.

How demanding the game is does not matter, several high demand games run just fine, the only ones that I know that crash are listed in the OP, Overwatch and Doom are not light games. Overwatch actualy gets the temps higher than any of the other games but
is one I play all the time and never get any crashes.

Just typing that I realize that should be alarm bells, but I would rather play Overwatch most of the time anyway.

 

Random freez/crash on laptop

Hello.

I have random crashes after reinstalling Windows on my Acer VN7-792G, during 3D use such as games. Image and sound just block, the only thing I can do is to force shutdown the laptop with power button.

I performed a clean install of Windows 10 using Microsoft's iso, I reinstalled all the drivers (and did not update them) provided by Acer's website using the serial number of the laptop. The components seem clean as well,
temperatures are variable but still correct, even when using High definitions in games.

I updated the BIOS to the latest version, still on Acer's website.

The laptop has airflow (ie. not ontop of a table or bed), it's not that hot outside. Always on High performance mode.

I tried setting max CPU's usage to 99% : crash, 100% : crash.

Coolboost on: crash, Coolboost off : crash.

HDD test came clear, but Memory stucks everytime I try to test it. Using Windows memory test and memtest86.

Full spec :



SLI désactivé = SLI disabled

Nvidia driver : 359.37

BIOS version : 1.09

Temperatures go up to ~70-80°c for GPU/Motherboard, ~50-60°c for the CPU.

Looking at Windows logs events just after a crash, it seems a pattern keeps repeating, it is generally :

• Warning 19/08/2016 17:00:25 Kernel-Processor-Power (Microsoft-Windows-Kernel-Processor-Power) 37 (7)
• Warning 19/08/2016 17:00:25 Kernel-Processor-Power (Microsoft-Windows-Kernel-Processor-Power) 37 (7)
• Warning 19/08/2016 17:00:25 Kernel-Processor-Power (Microsoft-Windows-Kernel-Processor-Power) 37 (7)
• Warning 19/08/2016 17:00:25 Kernel-Processor-Power (Microsoft-Windows-Kernel-Processor-Power) 37 (7)

(Details on warnings : The speed of processor X in group X is being limited by system firmware. The processor has been in this reduced performance state for X seconds since the last report.)

then

• Error 19/08/2016 17:24:15 EventLog 6008 None

then

• Critical 19/08/2016 17:24:08 Kernel-Power 41 (63)

(Details on critical : The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.)

I USED to play games on Very High def. few months ago, and now it is barely playable on Medium.

Games tested are Dota 2 (crash on High), GTA V (crash on Low). I used to play both games at max settings.

Sometimes it doesn't crash after 40min of Ultra Settings, sometimes it crash after 5min of Medium settings etc..

I could provide any information if it could make someone have a clue about this. I'm starting to get desperate..

 

Subject: Persistent BSOD Issues While Gaming on Acer Laptop

Hello Microsoft Support!

I hope this message finds you well. I am writing to report a recurring issue with my Acer laptop, where I consistently encounter Blue Screen of Death (BSOD) errors while playing games. The problem has been particularly noticeable in games such as CS:GO, Dead by Daylight, and Minecraft.

Issue Details:

• Games Affected: CS:GO, Dead by Daylight, Minecraft
  
• Error Messages: irql_not_less_or_equal.
  

Troubleshooting Steps Taken:

• Updated graphics drivers
  
• Checked for Windows updates
  
• Verified game updates
  
• Monitored system temperatures
  
• Ran a memory diagnostic test
  

this is the link for the dump logs.

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