Windows 10: My acer that has always worked smooth is encountering serious problems---help, pls! (log...

Discus and support My acer that has always worked smooth is encountering serious problems---help, pls! (log... in Windows 10 BSOD Crashes and Debugging to solve the problem; Hello everyone, I have a Acer Aspire ES1-531/ 64 bit/ Windows 10 1803 I have had problems with my acer freezing in the past month more frequently,... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by Confusedasker, Nov 15, 2018.

  1. CONFUSEDASKER
    Confusedasker Win User

    My acer that has always worked smooth is encountering serious problems---help, pls! (log...


    Hello everyone,


    I have a Acer Aspire ES1-531/ 64 bit/ Windows 10 1803


    I have had problems with my acer freezing in the past month more frequently, thought it's been happening since July I just never really noticed as it happened not very regularly. I have now ,alongside dealing with occasional and regular freezes, completely lost my network adapter (tried to uninstall because it wasn't working and then when I restarted my laptop the network adapter disappeared and I cannot relocate it).


    Before the logs, I wanted to say that my acer charger isn't exactly working great. I have to place it in a very particular position for my laptop to charge or else it will go off. I thought I'd use it until it completely stopped working. Do you think this can cause the issue I am dealing with? I also have a bios update of v1.11. Thing is when I go online via acer product support online I see five different bios updates that seem to have come out after the v1.11 (1.15, 1.16, 1.18, 1.19, 1.22).



    Below are some of the logs:


    1)


    Kernel-Power

    Log Name: System

    Source: Microsoft-Windows-Kernel-Power

    Date: 15/11/2018 06:37:53

    Event ID: 41

    Task Category: (63)

    Level: Critical

    Keywords: (70368744177664),(2)

    User: SYSTEM

    Computer: LAPTOP-428N27PT

    Description:

    The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

    Event Xml:

    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

    <System>

    <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />

    <EventID>41</EventID>

    <Version>6</Version>

    <Level>1</Level>

    <Task>63</Task>

    <Opcode>0</Opcode>

    <Keywords>0x8000400000000002</Keywords>

    <TimeCreated SystemTime="2018-11-15T06:37:53.788389200Z" />

    <EventRecordID>28486</EventRecordID>

    <Correlation />

    <Execution ProcessID="4" ThreadID="8" />

    <Channel>System</Channel>

    <Computer>LAPTOP-428N27PT</Computer>

    <Security UserID="S-1-5-18" />

    </System>

    <EventData>

    <Data Name="BugcheckCode">0</Data>

    <Data Name="BugcheckParameter1">0x0</Data>

    <Data Name="BugcheckParameter2">0x0</Data>

    <Data Name="BugcheckParameter3">0x0</Data>

    <Data Name="BugcheckParameter4">0x0</Data>

    <Data Name="SleepInProgress">0</Data>

    <Data Name="PowerButtonTimestamp">0</Data>

    <Data Name="BootAppStatus">0</Data>

    <Data Name="Checkpoint">0</Data>

    <Data Name="ConnectedStandbyInProgress">false</Data>

    <Data Name="SystemSleepTransitionsToOn">1</Data>

    <Data Name="CsEntryScenarioInstanceId">0</Data>

    <Data Name="BugcheckInfoFromEFI">false</Data>

    <Data Name="CheckpointStatus">0</Data>

    </EventData>

    </Event>


    2)


    Log Name: System

    Source: Microsoft-Windows-DistributedCOM

    Date: 15/11/2018 07:15:10

    Event ID: 10016

    Task Category: None

    Level: Error

    Keywords: Classic

    User: LOCAL SERVICE

    Computer: LAPTOP-428N27PT

    Description:

    The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID

    {D63B10C5-BB46-4990-A94F-E40B9D520160}

    and APPID

    {9CA88EE3-ACB7-47C8-AFC4-AB702511C276}

    to the user NT AUTHORITY\LOCAL SERVICE SID (S-1-5-19) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.

    Event Xml:

    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

    <System>

    <Provider Name="Microsoft-Windows-DistributedCOM" Guid="{1B562E86-B7AA-4131-BADC-B6F3A001407E}" EventSourceName="DCOM" />

    <EventID Qualifiers="0">10016</EventID>

    <Version>0</Version>

    <Level>2</Level>

    <Task>0</Task>

    <Opcode>0</Opcode>

    <Keywords>0x8080000000000000</Keywords>

    <TimeCreated SystemTime="2018-11-15T07:15:10.990244100Z" />

    <EventRecordID>28561</EventRecordID>

    <Correlation />

    <Execution ProcessID="1144" ThreadID="8768" />

    <Channel>System</Channel>

    <Computer>LAPTOP-428N27PT</Computer>

    <Security UserID="S-1-5-19" />

    </System>

    <EventData>

    <Data Name="param1">application-specific</Data>

    <Data Name="param2">Local</Data>

    <Data Name="param3">Activation</Data>

    <Data Name="param4">{D63B10C5-BB46-4990-A94F-E40B9D520160}</Data>

    <Data Name="param5">{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}</Data>

    <Data Name="param6">NT AUTHORITY</Data>

    <Data Name="param7">LOCAL SERVICE</Data>

    <Data Name="param8">S-1-5-19</Data>

    <Data Name="param9">LocalHost (Using LRPC)</Data>

    <Data Name="param10">Unavailable</Data>

    <Data Name="param11">Unavailable</Data>

    </EventData>

    </Event>



    3)

    Log Name: System


    Source: Microsoft-Windows-DistributedCOM

    Date: 15/11/2018 07:06:03

    Event ID: 10010

    Task Category: None

    Level: Error

    Keywords: Classic

    User: LAPTOP-428N27PT\Rahma

    Computer: LAPTOP-428N27PT

    Description:

    The server {3C5E2B20-B911-44E2-A2DD-9F05E7B5E775} did not register with DCOM within the required timeout.

    Event Xml:

    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

    <System>

    <Provider Name="Microsoft-Windows-DistributedCOM" Guid="{1B562E86-B7AA-4131-BADC-B6F3A001407E}" EventSourceName="DCOM" />

    <EventID Qualifiers="0">10010</EventID>

    <Version>0</Version>

    <Level>2</Level>

    <Task>0</Task>

    <Opcode>0</Opcode>

    <Keywords>0x8080000000000000</Keywords>

    <TimeCreated SystemTime="2018-11-15T07:06:03.842134400Z" />

    <EventRecordID>28555</EventRecordID>

    <Correlation />

    <Execution ProcessID="1144" ThreadID="1852" />

    <Channel>System</Channel>

    <Computer>LAPTOP-428N27PT</Computer>

    <Security UserID="S-1-5-21-2507483065-88634092-634120601-1001" />

    </System>

    <EventData>

    <Data Name="param1">{3C5E2B20-B911-44E2-A2DD-9F05E7B5E775}</Data>

    </EventData>

    </Event>



    4)


    Log Name: System


    Source: Microsoft-Windows-DNS-Client

    Date: 15/11/2018 07:52:39

    Event ID: 1014

    Task Category: (1014)

    Level: Warning

    Keywords: (268435456)

    User: NETWORK SERVICE

    Computer: LAPTOP-428N27PT

    Description:

    Name resolution for the name directory.services.live.com timed out after none of the configured DNS servers responded.

    Event Xml:

    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

    <System>

    <Provider Name="Microsoft-Windows-DNS-Client" Guid="{1C95126E-7EEA-49A9-A3FE-A378B03DDB4D}" />

    <EventID>1014</EventID>

    <Version>0</Version>

    <Level>3</Level>

    <Task>1014</Task>

    <Opcode>0</Opcode>

    <Keywords>0x4000000010000000</Keywords>

    <TimeCreated SystemTime="2018-11-15T07:52:39.740126600Z" />

    <EventRecordID>28569</EventRecordID>

    <Correlation />

    <Execution ProcessID="2764" ThreadID="2904" />

    <Channel>System</Channel>

    <Computer>LAPTOP-428N27PT</Computer>

    <Security UserID="S-1-5-20" />

    </System>

    <EventData>

    <Data Name="QueryName">directory.services.live.com</Data>

    <Data Name="AddressLength">128</Data>

    <Data Name="Address">02000000C0A82C01000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000</Data>

    </EventData>

    </Event>



    5)

    Log Name: System

    Source: BTHUSB

    Date: 15/11/2018 06:38:13

    Event ID: 34

    Task Category: None

    Level: Warning

    Keywords: Classic

    User: N/A

    Computer: LAPTOP-428N27PT

    Description:

    The local adapter does not support an important Low Energy controller state to support peripheral mode. The minimum required supported state mask is 0x491f7fffff; got 0x1fffffff. Low Energy peripheral role functionality will not be available.

    Event Xml:

    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

    <System>

    <Provider Name="BTHUSB" />

    <EventID Qualifiers="32773">34</EventID>

    <Level>3</Level>

    <Task>0</Task>

    <Keywords>0x80000000000000</Keywords>

    <TimeCreated SystemTime="2018-11-15T06:38:13.563197500Z" />

    <EventRecordID>28499</EventRecordID>

    <Channel>System</Channel>

    <Computer>LAPTOP-428N27PT</Computer>

    <Security />

    </System>

    <EventData>

    <Data>

    </Data>

    <Data>0x491f7fffff</Data>

    <Data>0x1fffffff</Data>

    <Binary>00000000030028000000000022000580000000000000000000000000000000000000000000000000</Binary>

    </EventData>

    </Event>



    6)


    Log Name: System

    Source: BTHUSB

    Date: 15/11/2018 06:38:13

    Event ID: 34

    Task Category: None

    Level: Warning

    Keywords: Classic

    User: N/A

    Computer: LAPTOP-428N27PT

    Description:

    The local adapter does not support an important Low Energy controller state to support peripheral mode. The minimum required supported state mask is 0x491f7fffff; got 0x1fffffff. Low Energy peripheral role functionality will not be available.

    Event Xml:

    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

    <System>

    <Provider Name="BTHUSB" />

    <EventID Qualifiers="32773">34</EventID>

    <Level>3</Level>

    <Task>0</Task>

    <Keywords>0x80000000000000</Keywords>

    <TimeCreated SystemTime="2018-11-15T06:38:13.563197500Z" />

    <EventRecordID>28499</EventRecordID>

    <Channel>System</Channel>

    <Computer>LAPTOP-428N27PT</Computer>

    <Security />

    </System>

    <EventData>

    <Data>

    </Data>

    <Data>0x491f7fffff</Data>

    <Data>0x1fffffff</Data>

    <Binary>00000000030028000000000022000580000000000000000000000000000000000000000000000000</Binary>

    </EventData>

    </Event>




    7)




    Log Name: System

    Source: EventLog

    Date: 15/11/2018 06:38:26

    Event ID: 6008

    Task Category: None

    Level: Error

    Keywords: Classic

    User: N/A

    Computer: LAPTOP-428N27PT

    Description:

    The previous system shutdown at 06:19:49 on ‎15/‎11/‎2018 was unexpected.

    Event Xml:

    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

    <System>

    <Provider Name="EventLog" />

    <EventID Qualifiers="32768">6008</EventID>

    <Level>2</Level>

    <Task>0</Task>

    <Keywords>0x80000000000000</Keywords>

    <TimeCreated SystemTime="2018-11-15T06:38:26.503581500Z" />

    <EventRecordID>28465</EventRecordID>

    <Channel>System</Channel>

    <Computer>LAPTOP-428N27PT</Computer>

    <Security />

    </System>

    <EventData>

    <Data>06:19:49</Data>

    <Data>‎15/‎11/‎2018</Data>

    <Data>

    </Data>

    <Data>

    </Data>

    <Data>9661</Data>

    <Data>

    </Data>

    <Data>

    </Data>

    <Binary>E2070B0004000F000600130031006A00E2070B0004000F000600130031006A00DC0500003C00000001000000DC05000001000000780000000100000000000000</Binary>

    </EventData>

    </Event>


    8)



    Log Name: System

    Source: TXEIx64

    Date: 15/11/2018 01:59:41

    Event ID: 1

    Task Category: None

    Level: Warning

    Keywords: Classic

    User: N/A

    Computer: LAPTOP-428N27PT

    Description:

    The Intel(R) Trusted Execution Engine Interface is being reset.

    Event Xml:

    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

    <System>

    <Provider Name="TXEIx64" />

    <EventID Qualifiers="32775">1</EventID>

    <Level>3</Level>

    <Task>0</Task>

    <Keywords>0x80000000000000</Keywords>

    <TimeCreated SystemTime="2018-11-15T01:59:41.418432600Z" />

    <EventRecordID>28130</EventRecordID>

    <Channel>System</Channel>

    <Computer>LAPTOP-428N27PT</Computer>

    <Security />

    </System>

    <EventData>

    <Data>

    </Data>

    <Binary>00000000010000000000000001000780000000000000000000000000000000000000000000000000</Binary>

    </EventData>

    </Event>


    9)





    Log Name: System

    Source: Microsoft-Windows-WER-SystemErrorReporting

    Date: 15/11/2018 01:33:19

    Event ID: 1001

    Task Category: None

    Level: Error

    Keywords: Classic

    User: N/A

    Computer: LAPTOP-428N27PT

    Description:

    The computer has rebooted from a bugcheck. The bugcheck was: 0x0000012b (0xffffffffc00002c4, 0x0000000000000aae, 0x0000000004de7840, 0xffffca8194752000). A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: d6cd2c73-59ab-4da7-bdb7-f0fd3f8f1165.

    Event Xml:

    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

    <System>

    <Provider Name="Microsoft-Windows-WER-SystemErrorReporting" Guid="{ABCE23E7-DE45-4366-8631-84FA6C525952}" EventSourceName="BugCheck" />

    <EventID Qualifiers="16384">1001</EventID>

    <Version>0</Version>

    <Level>2</Level>

    <Task>0</Task>

    <Opcode>0</Opcode>

    <Keywords>0x80000000000000</Keywords>

    <TimeCreated SystemTime="2018-11-15T01:33:19.737370000Z" />

    <EventRecordID>27969</EventRecordID>

    <Correlation />

    <Execution ProcessID="0" ThreadID="0" />

    <Channel>System</Channel>

    <Computer>LAPTOP-428N27PT</Computer>

    <Security />

    </System>

    <EventData>

    <Data Name="param1">0x0000012b (0xffffffffc00002c4, 0x0000000000000aae, 0x0000000004de7840, 0xffffca8194752000)</Data>

    <Data Name="param2">C:\WINDOWS\MEMORY.DMP</Data>

    <Data Name="param3">d6cd2c73-59ab-4da7-bdb7-f0fd3f8f1165</Data>

    </EventData>

    </Event>





    10)

    Log Name: System

    Source: Service Control Manager

    Date: 14/11/2018 23:48:20

    Event ID: 7000

    Task Category: None

    Level: Error

    Keywords: Classic

    User: N/A

    Computer: LAPTOP-428N27PT

    Description:

    The WsAppService service failed to start due to the following error:

    The service did not respond to the start or control request in a timely fashion.

    Event Xml:

    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

    <System>

    <Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />

    <EventID Qualifiers="49152">7000</EventID>

    <Version>0</Version>

    <Level>2</Level>

    <Task>0</Task>

    <Opcode>0</Opcode>

    <Keywords>0x8080000000000000</Keywords>

    <TimeCreated SystemTime="2018-11-14T23:48:20.420190800Z" />

    <EventRecordID>27800</EventRecordID>

    <Correlation />

    <Execution ProcessID="840" ThreadID="3184" />

    <Channel>System</Channel>

    <Computer>LAPTOP-428N27PT</Computer>

    <Security />

    </System>

    <EventData>

    <Data Name="param1">WsAppService</Data>

    <Data Name="param2">%%1053</Data>

    <Binary>5700730041007000700053006500720076006900630065000000</Binary>

    </EventData>

    </Event>





    11)


    Log Name: System


    Source: Microsoft-Windows-Time-Service

    Date: 14/11/2018 23:47:56

    Event ID: 134

    Task Category: None

    Level: Warning

    Keywords:

    User: LOCAL SERVICE

    Computer: LAPTOP-428N27PT

    Description:

    NtpClient was unable to set a manual peer to use as a time source because of DNS resolution error on 'time.windows.com,0x9'. NtpClient will try again in 15 minutes and double the reattempt interval thereafter. The error was: No such host is known. (0x80072AF9)

    Event Xml:

    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

    <System>

    <Provider Name="Microsoft-Windows-Time-Service" Guid="{06EDCFEB-0FD0-4E53-ACCA-A6F8BBF81BCB}" />

    <EventID>134</EventID>

    <Version>0</Version>

    <Level>3</Level>

    <Task>0</Task>

    <Opcode>0</Opcode>

    <Keywords>0x8000000000000000</Keywords>

    <TimeCreated SystemTime="2018-11-14T23:47:56.861701300Z" />

    <EventRecordID>27798</EventRecordID>

    <Correlation />

    <Execution ProcessID="3260" ThreadID="3904" />

    <Channel>System</Channel>

    <Computer>LAPTOP-428N27PT</Computer>

    <Security UserID="S-1-5-19" />

    </System>

    <EventData Name="TMP_EVENT_MANUAL_PEER_DNS_ERROR">

    <Data Name="ErrorMessage">No such host is known. (0x80072AF9)</Data>

    <Data Name="RetryMinutes">15</Data>

    <Data Name="DomainPeer">time.windows.com,0x9</Data>

    </EventData>

    </Event>



    12)


    Log Name: System

    Source: EventLog

    Date: 14/11/2018 23:47:45

    Event ID: 6008

    Task Category: None

    Level: Error

    Keywords: Classic

    User: N/A

    Computer: LAPTOP-428N27PT

    Description:

    The previous system shutdown at 23:30:53 on ‎14/‎11/‎2018 was unexpected.

    Event Xml:

    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

    <System>

    <Provider Name="EventLog" />

    <EventID Qualifiers="32768">6008</EventID>

    <Level>2</Level>

    <Task>0</Task>

    <Keywords>0x80000000000000</Keywords>

    <TimeCreated SystemTime="2018-11-14T23:47:45.685471900Z" />

    <EventRecordID>27749</EventRecordID>

    <Channel>System</Channel>

    <Computer>LAPTOP-428N27PT</Computer>

    <Security />

    </System>

    <EventData>

    <Data>23:30:53</Data>

    <Data>‎14/‎11/‎2018</Data>

    <Data>

    </Data>

    <Data>

    </Data>

    <Data>48</Data>

    <Data>

    </Data>

    <Data>

    </Data>

    <Binary>E2070B0003000E0017001E003500EA00E2070B0003000E0017001E003500EA003C0000003C000000000000000000000000000000000000000100000000000000</Binary>

    </EventData>

    </Event>

    :)
     
    Confusedasker, Nov 15, 2018
    #1
  2. PATRICIA YU
    Patricia Yu Win User

    What is smooth scrolling?

    Hi Kenneth,

    Smooth scrolling is a feature available in Internet Explorer that allows you to scroll through a web pages smoothly, as the name of the feature suggests. If this is turned off, when scrolling through a web page, you'll notice that the scroll
    bar slides down as if it's slightly delayed, but if this is turned on, the scroll bar slides down smoothly, without delay.

    This is useful when scanning through long web pages or articles.

    To turn on/off smooth scrolling, see the following steps:

    • Open Internet Explorer, click the gear icon, and then click
      Internet       Options.
    • Click on the Advanced tab.
    • Locate Use smooth scrolling, and tick the check box if you want it turned on/off.

    Let us know if you have further questions.
     
    Patricia Yu, Nov 15, 2018
    #2
  3. KARTHICKA_R
    Karthicka_R Win User
    How to disable smooth scrolling for metro apps in Windows 10?

    Hi,

    I suggest you to follow the below steps to disable the smooth scrolling and check if it helps.

    • Navigate to System Properties by right clicking
      Properties from my computer.
    • Click on Advanced and click on
      Performance settings      .
    • In Visual Effects tab of Performance Options window, click
      Custom. Then deselect the following items to Disable some unnecessary eye candy:
    • Uncheck Smooth-scroll list boxes.

    Please get back to us with an update on this issue, we will be happy to help.

    Thank you
     
    Karthicka_R, Nov 15, 2018
    #3
  4. BLAZEN95
    blazen95 Win User

    My acer that has always worked smooth is encountering serious problems---help, pls! (log...

    Radeon 6870 Problem, pls help !

    it seems that the problem is not from the 2 monitors *Frown My acer that has always worked smooth is encountering serious problems---help, pls! (log... :( pls help
     
    blazen95, Nov 15, 2018
    #4
Thema:

My acer that has always worked smooth is encountering serious problems---help, pls! (log...

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