Windows 10: My adult account has been changed to a child account and I am unable to access my account.

My adult account which I have had for years has suddenly asked for parental consent. When I put in my email address and password to say I give consent, it takes me back to the first message asking for parental consent. I am unable to access my emails at all. I have been in contact with the Microsoft support chat and they have said my account has been changed to a child’s account and referred me to you. I have changed my password but am still unable to access my account.

:)

 

Changing Adult Account to Child Account

Hi Peter,

To rectify your issue in converting an account from child/teen to an adult, we suggest that you try these steps and see if it helps.

• Press Windows key + I to open Settings.
• Click Accounts.
• Click Family and other users on the left pane.
• Select the adult account and click Change account type.

In addition you may also check this
Forum article to know more details about Family Safety: Frequently Asked Questions.

Let us know how that turned out for you.

 

Changing a child account to an adult account

Hello David,

Once your son reaches 18 years old, the system will automatically change his profile to adult. If it's still showing as a child account even he already reached 18 years old, we recommend checking the article about
How do I change the birthdate on a Microsoft account? and then follow the steps underI'm a parent, trying to change my child's birthdate on this
link. If the issue persists, we suggest taking the two options from the article about
I’m an adult, but my account thinks I’m a child.

Once you're done, let us know the result.

 

Change child account to an Adult account

Hi,

For most people, in most regions

Sign in to Your info on the Microsoft account website.

Select Edit your personal info.

Change your birthdate, and select Save.

For child accounts, in some regions

If the birthdate on a Microsoft account says that it belongs to a child, there are different steps to take in regions such as the United States of America and the Republic of Korea, and other regions that regulate what children can do online.

I'm a parent, trying to change my child's birthdate

Using the parent's Microsoft account, sign in to your Family page on the Microsoft account website.

Select Manage my child's profile info.

For the child’s account that you want to change, select Edit this child's personal info and then follow the instructions.

I’m an adult, but my account thinks I’m a child

To change your own account from a child account to a full account, you need to prove that you're an adult. You have two options:

Kind Regards,

Engr. Jamshed Muhammad