Windows 10: My Autistic son has changed the password on his Dell laptop and cant remember what it is,...

My Autistic son has changed the password on his Dell laptop and cant remember what it is, we don't have enough information for the automated system to reset it, How can I get it reset?He has never sent an email, or purchased any products that I am aware of.

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Email clients not remembering passwords

Hi all

A friends computer will not remember his gmail password. He used to use outlook, and seeing that I use thunderbird and it would be easier to troubleshoot I installed that for him. Now that was working for a few weeks, and now the same problem is occuring.

We are 100% sure the password is correct, as we can access the email account through webmail, but the local clients will not remember the correct password. Of course the 'Remember password' button is checked, but still no good.

It returns with incorrect password.

Any suggestions?

 

W10 wiped my son's laptop

Hi Debbie,

It is possible that your son is unable to open his laptop while updating due to a corrupted or incomplete installation. To assist you better, we'd like to gather more information:

• Is your son, getting an error message when he tried to turn on his laptop?
• When he tried to open his laptop, are you able to check if the power light stays on?
• Are you seeing black screen/blank screen when you tried to turn on his laptop?
• What troubleshooting steps has your son done so far to resolve it?

Meanwhile, if you're seeing a blank screen/black screen, we suggest that you follow the steps in this
article on how to troubleshoot black screen errors. You can choose which best describes your issue.

Keep us posted if you need additional help.

 

Dell bios passwords 595B and 2A7B

I have a Dell E4310 with BIOS Admin password
I have tried the standard keygen for 2A7B, but the password does not work, I thought it may be a keyboard issue and replaced the keyboard, but the password still will not work - Any suggestions?