Windows 10: My bluetooth earphones show up in audio and mouse, keyboard, pen.

My bluetooth earphones cut out like every 5 seconds but almost immediately the sound comes back, its playing music next second nothing then it appears again, it lasts for about 0.3secs or so, I searched for people with similar problems but found nobody.

:)

 

audio not received by earphones

thank you, here are the answers:

• Have you made any recent changes on the devices?

No

• Have you tried other earphones on your Windows?

No, i just bought it yesterday.

• Have you tried the earphones on another PC or laptop?

no, but it works in my smartphone

• How is the earphones connecting to the machine? Is it via wired connection or through Bluetooth?

wired.

• When the earphones are connected, are you still getting audio from the speakers?

yes, nothing goes through the earphones though.

 

bluetooth device

Please try these steps:

Go to Settings > Devices > Bluetooth & other devices. Find your device in the list under Mouse, keyboard, & pen. Scroll further down if there is a section labeled "Audio" as Bluetooth Headphones are an audio device. You will see the battery level indicator
next to the device name.

Applies to V1809 or later.

 

audio not received by earphones

Hi,



This issue could be due to device drivers that needs to be updated. To provide you with appropriate troubleshooting, please provide the following information:

• Have you made any recent changes on the devices?
• Have you tried other earphones on your Windows?
• Have you tried the earphones on another PC or laptop?
• How is the earphones connecting to the machine? Is it via wired connection or through Bluetooth?
• When the earphones are connected, are you still getting audio from the speakers?

Regards.