Windows 10: My bluetooth headphone sound doesn't work properly when connected to my laptop after using...

Hi,My bluetooth headphone that I always used to connect to my laptop, recently have stopped working properly after I used Auslogic BoostSpeed and Driver updater. It's sound is not continuous and distorted and sometimes even I cannot connect it to my system.I've restored changes through the Auslogic and then tried several things including troubleshooter which said everything's fine uninstalled my bluetooth driver couple of times and updated drivers through MyAsus. None of them worked.What should I do?

:)

 

Why are my bluetooth headphones not connecting properly?

Hi Atyab007

We appreciate your active participation in the Microsoft Community. Based on the description you posted, it seems that you have an issue with Surface Pro9 wherein the Sony WH-1000MX4 headphones it connects but the sound is not working.

Let’s work together in finding the best solution to this issue. To get started I will ask a few questions to further isolate the issue.

• Another Bluetooth device connect on your Surface are working properly with no issues?
  
• Did you try to connect another headphone on your Surface device and still have same issue?
  
• When you connect the Sony WH-1000MX4 headphones the sound default is already set to the headphones?
  

Here are some troubleshooting steps you can try:

1. Make sure your headphones are fully charged.
   
2. Turn off Bluetooth on your phone to avoid any interference.
   
3. Reset the Bluetooth module on your Surface Pro 9. You can do this by going to Settings >Bluetooth & devices, selecting your headphones, and clicking on "Remove device." Then, restart your Surface Pro 9 and pair your headphones again.
   
4. Update the Bluetooth driver on your Surface Pro 9. You can do this by going to Device Manager, finding the Bluetooth driver, right-clicking on it, and selecting uninstall and do not put any check mark on the box that say complete delete>Just click uninstall and then okay.
   
5. Then. Press Windows button + X the click on device manager. > then click on Sound, video and game controllers.> Then right click on the sound driver then uninstall and do not but any check mark that say complete delete. Just click uninstall then okay.
   
6. Check Audio Output Settings:
   
   • After connecting your headphones, make sure they are selected as the default audio output device on your Surface Pro 9.
     
   • Go to Settings > System > Sound and verify that the headphones are set as the output device.
     
7. Then restart to apply changes. Once the device is on connect again the devices.
   

If none of these step's work, you may want to contact Sony support for further assistance with your headphones.

Please let me know how it goes and hopefully it helps.

Kind regards,

Christopher.

 

Audio doesn´t work aftter connecting headphones

Original Title: No audio

Sometimes when i want to use the headphones, i connect them to my computer and then the audio doesn´t work, so i need to restart my computer and the audio returns, so my question is, why this happen? i don´t want to restart my pc everytime that i need the
headphones.

I hope that someone can answer me

 

Bluetooth headphones connected but no sound ("Connected: music")

My Bluetooth headphones (Sony WH-1000XM4) have been working fine with my laptop since I got them, but the audio randomly quit working while watching a YouTube video today. Now, whenever I connect my headphones they are displayed as "Connected: music" rather than "Connected" and play no sound at all. My volume level does not affect the lack of sound playback. The headphones work fine with any other device (e.g. my phone).

Steps I've taken to troubleshoot (all have had no effect):

Restart headphones

Restart laptop

Un-pair and re-pair headphones

Uninstall and reinstall device drivers

Update Bluetooth device drivers

Run audio troubleshooter

Restart Bluetooth Support Service

The headphones are set as my default playback device. Are there any other steps I can take to try and resolve the issue? Other similar threads I've found for this issue have been microphone issues, not sound playback. I appreciate any advice