Windows 10: My brand new computer keep crashing BSOD, freezing and black screen

Discus and support My brand new computer keep crashing BSOD, freezing and black screen in Windows 10 BSOD Crashes and Debugging to solve the problem; HelloI bought a new computer 4 days agosystem information:AMD Ryzen 5 7600XMSI GeForce RTX 4070 SUPER 12G VENTUS 2XA-Data Xpg Lancer RGB 16Gb x2 Ddr5... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by Kartik_7gj9, Sep 4, 2024.

  1. My brand new computer keep crashing BSOD, freezing and black screen


    HelloI bought a new computer 4 days agosystem information:AMD Ryzen 5 7600XMSI GeForce RTX 4070 SUPER 12G VENTUS 2XA-Data Xpg Lancer RGB 16Gb x2 Ddr5 6000 32gbMSI B650 Gaming Plus Wi-Fi Gaming MotherboardMSI MAG A850GL PCIE5 Power Supply Unit, 850W, 80 Plus GoldAdata Legend 960 1TB M.2 NVMe Gen4 SSDI keep getting BSOD while installing software or playing games. My files keep getting corrupted after system crash. I have checked both ram, using them one by one, doing this decrease the frequency of blue screen crashing but now my computer freezes or black screen's. I have also changed my SSD, r

    :)
     
    Kartik_7gj9, Sep 4, 2024
    #1

  2. New Computer with Black Screens and Freezes

    Earlier today, I purchased a new HP computer with Windows 10 already installed on it. I tried to rip a CD onto the computer, but Windows Media Player freezes and goes to a black screen where I’m not capable of doing anything. I shut down the computer using
    the power switch on my extension cord then turned it back on. Now whenever I try to use anything at all, it will freeze and go to a black screen. The freezing and black screens have been a huge source of frustration for me this evening, especially since it’s
    a brand new computer with no viruses or malware. Is there something I can do to fix this on my own or should I take it to a computer shop for repairs?
     
    GarrisonHaines-Temons, Sep 4, 2024
    #2
  3. HELP ! BSOD with brand new computer.

    Hi,

    I just bought a brand new computer running with Windows 10.

    When I first turned it on, I had a BSOD within 1min. I had to do a "hard" restart because it crashed again when it restarted.

    While I was doing the initial configuration, it may have crashed 3 times more. Then, I started to install the usual software (Office, Adobe, Anti-virus...) and it crashed again at least twice.

    I did all the steps that are listed here.

    Below is the OneDrive link to the zipped folder:

    Microsoft OneDrive

    There should be the last three .dmp file, the system info and the computer specification.

    If you need any other information, please let me know.

    Thank you for your help !
     
    Alix Lachaud, Sep 4, 2024
    #3
  4. zbook Win User

    My brand new computer keep crashing BSOD, freezing and black screen

    Computer Black Screen

    When there is a black screen click the following 4 keys simultaneously and report what you see and hear into the thread:
    Windows logo key + Ctrl + Shift + B
    (you can practice when there is no black screen)

    There are log collectors used in another forum room.
    Run each V2 and DM and upload results into this thread:
    BSOD - Posting Instructions

    List the antivirus software in use on the computer.
     
    zbook, Sep 4, 2024
    #4
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My brand new computer keep crashing BSOD, freezing and black screen

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