Windows 10: My Brother Printer will not scan from my laptop; it says my scanner is not connected

My scanner on Brother printer has stopped scanning from my laptop; it says that scanner is not connected. It was working fine before.

:)

 

scanning from brother printer/scanner to new laptop

I have a new laptop and although I can print from my brother printer/scanner I cannot scan it doesn't connect to the laptop. I didn't have a problem with my old laptop

 

scanning from brother printer/scanner to new laptop

What is the make and model of the brother printer/scanner?

Please try the steps recommended below to uninstall printer software

Press Windows key + X, click Apps & Features or Programs and Features

Select your Brother printer.

Select Uninstall.

Press Windows key + R, type control, hit Enter

Open Devices and Printers.

In the Devices and Printers window look for your Brother Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”

Open up the run command with the "Windows Key + R" key combo.

Type printui.exe /s and click OK.

Click on Drivers tab.

Look for Brother Printer driver. If you see it click on it and click Remove at the bottom.

Select OK.

Select Apply and OK on the Print Server Properties windows.

Close Devices and Printers.

Proceed to reinstall the driver.

 

Brother printers - wireless connection


Yep, over the years I've contacted Brother by phone and online chat and email. They have a list of stock responses, none of which have solved the problem. Their printers work great when they're actually working. But the wireless issues are maddening. With other printer brands, my experience has been different - when the internet connection is restored, the printers automatically reconnect to the wifi SSID and work properly again, immediately. But for some reason this does not happen with Brother, even when their printers have reconnected.