Windows 10: My camera does not work and I've tried all the troubleshooting except checking the drivers....

My camera does not work and I've tried all the troubleshooting except checking the drivers. How do I do that in windows 10 365?

:)

 

I purchased a Lenovo Yoga3 and camera doesn't work

Hi Jane,

To assist you better, answer the below questions

• What is the exact error/message you get?
• Which app are you using to access the camera?

I suggest try you below methods and check if it helps.

Method 1: Run the hardware device troubleshooter and check if it helps.

Follow the below steps:

• Type troubleshooting in the search bar.
• Select Troubleshooting.
• Select View all on the top left corner.
• Click on Hardware and Devices.
• Follow the on-screen instructions to run the troubleshooter.

If the issue persists then follow the below method.

Method 2:

I suggest you to update the Camera driver from the Device Manager and check if it works.

Follow the below steps:

• Right click on Start button and click on Device Manager.
• Select the Camera driver from the list.
• Right click on the Camera driver and click on Update driver Software.

Hope the above information was helpful. If you need further assistance, we will be glad to assist you

 

camera not working

Hello,

• Have you tried loading an app like skype or another camera app to see if the camera is working at all?
  

As an initial troubleshooting, I suggest you to install the latest Windows updates and check if this helps.

Windows Update helps keep your computer up to date with the latest system updates and drivers which can resolve the issue you are facing. You can check Windows Update manually to help ensure you have the latest updates.

• In search type Windows Updates
• Click on Windows Updates
• Click on Check for updates and install
  the latest windows updates.

If the issue still persists, try the methods below and check.

Method 1:

I would suggest you to run Windows app troubleshooter and check if it helps.

Refer to the below link:

Fix problems with apps from Microsoft Store - Microsoft Support

Method 2:

Follow the steps below:

1. Go to Device Manager > System Devices >
Camera Sensor (update drivers).

2. Go into the Windows Store and update the Camera app.

Kindly get back to us with the status of the issue to assist you further.

Thank You.

 

Tried messenger for camera....

Hi,

Normally, the issue with the camera not being detected is caused by an outdated driver or a recent update triggers a system conflict. To assist you with your concern, we suggest that you follow the steps listed on this
link. This is to identify and resolve any issues if Windows
can't detect the device.

Let us know how it goes after performing the suggested steps.