Windows 10: my camera driver is not working..please help

my camera driver is not workingDevice USB\VID_0000&PID_0002\5&71736fc&0&6 was configured. Driver Name: usb.inf Class Guid: {36fc9e60-c465-11cf-8056-444553540000} Driver Date: 06/21/2006 Driver Version: 10.0.22621.3672 Driver Provider: Microsoft Driver Section: BADDEVICE.Dev.NT Driver Rank: 0xFF0000 Matching Device Id: USB\DEVICE_DESCRIPTOR_FAILURE Outranked Drivers: usb.inf:USB\DEVICE_DESCRIPTOR_FAILURE:00FF2000 Device Updated: false Parent Device: USB\ROOT_HUB30\4&15a40ff0&0&0 it has the error Device USB\VID_0000&PID_0002\5&71736fc&0&6please help

:)

 

I purchased a Lenovo Yoga3 and camera doesn't work

Hi Jane,

To assist you better, answer the below questions

• What is the exact error/message you get?
• Which app are you using to access the camera?

I suggest try you below methods and check if it helps.

Method 1: Run the hardware device troubleshooter and check if it helps.

Follow the below steps:

• Type troubleshooting in the search bar.
• Select Troubleshooting.
• Select View all on the top left corner.
• Click on Hardware and Devices.
• Follow the on-screen instructions to run the troubleshooter.

If the issue persists then follow the below method.

Method 2:

I suggest you to update the Camera driver from the Device Manager and check if it works.

Follow the below steps:

• Right click on Start button and click on Device Manager.
• Select the Camera driver from the list.
• Right click on the Camera driver and click on Update driver Software.

Hope the above information was helpful. If you need further assistance, we will be glad to assist you

 

Camera not working

Hi Khem,

Corrupted or outdated drivers may be the possible cause why your camera is not working properly. To efficiently assist you, we'd like to gather more information:

• Have you made any recent changes prior to this issue?
• Are you getting any error messages? If yes, could you provide us a screenshot?
• Have you tried updating your webcam driver?
• What is the make and model of you tablet?

Meanwhile, we suggest that you follow the steps in these articles on how to troubleshoot your camera:

• Windows can't find or start the camera
• Camera app and webcams help

Let us know if you need further assistance.

 

Camera on laptop not working

Hello Ferrandino,

Thank you for posting in Microsoft Community.

I understand that the camera is not working in your PC. We will help you.

As per the description above, you have tried troubleshooting and still the camera is not working. This could be a hardware issue in your PC.

To assist you better, I suggest you to answer the below questions.

• What all steps did you try to resolve the issue?
• Did you make any recent hardware or software changes prior to the issue?
• Did you try updating or reinstalling the camera drivers?
• What is the exact make and model of your machine?

Please post to us with more information to help you better.