Windows 10: My camera is stuck in Secure Mode when I use Teams and Zoom. How do I activate my camera?

My camera is stuck in Secure Mode when I use Teams and Zoom. How do I activate my camera?

:)

 

Zoom and camera

Hi Ezra. I'm I'm Greg, 10 years awarded Windows MVP, here to help you.

Try these fixes for webcam not working in Zoom in Windows 11:

https://www.lifewire.com/how-to-fix-zoom-camera...

Is Your Webcam Not Working on Zoom? Here’s What to Do

https://thegeekpage.com/fix-zoom-camera-is-not-...

https://www.howtoedge.com/zoom-camera-is-not-wo...

https://www.thewindowsclub.com/camera-not-worki...





Report back results for each step so I know what else to suggest.

Feel free to ask back any questions. Based on the results you post back I may have other suggestions if necessary.

______________________________________________

Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.

 

Camera

Hello,

Thank you for reaching out. I am Harun an Independent Advisor and Microsoft User. I will gladly help you out.

To test the Camera please perform these steps:

- Click Windows Start,

- Type Camera,

- Hit Enter

The Default Camera app should open and activate.

If you get a proper image but in zoom its only black it could be that you need to give Zoom app Access to camera. To do that Please perform these steps:

- Click Windows Start,

- Type Privacy Settings,

- On the List to the Left Scroll down to App Permissions,

- Select Camera,

- Enable Allow apps to access your camera,

- Scroll Down to the individual app list,

- Enable it also for the Desired apps.

Check also Zoom Settings if the Camera option is set to be the active camera on the PC.

Please feel free to ask for more Information and let me know if this helps.

Sincerely

Independent Advisor

Harun

 

Microsoft Surface Book 2 camera showing blank in MS Teams

Hope I've posted this in the right forum.

I have a Corporate user who is using a Microsoft Surface Book 2, and he's experiencing issue activating the built-in camera when using TEAMS only. Both the front and rear facing camera shows a blank black image. The light next to the front facing camera does light up thou.

The native MS camera app works fine and shows the video correctly suggesting that it's not a hardware fault.

And here comes the strange part - If I undock the screen from the keyboard and start Teams again the camera works and it will continue to work once I dock it back into the keyboard. However the problem returns if I quit Teams or restart the machine....which is a nuisance to perform this workaround everytime it reboots.

He had this same issue couple of months back, but somewhere it started working for some unknown reason....until the problem returns...

As mentioned since it's a corp device it is unfortunately stuck on Win10 build 1709 (for now), and he is the only person that has the device in the business and nobody else.....

Any suggestion or idea of how to resolve this is greatly appreciated. Thanks