Windows 10: My canon scanner/printer stopped working

My Canon MG6220 Printer /scanner stopped working after windows update. Helpppp

:)

 

Canon MG5350 scanner not working

The scanner in my Canon Pixma MG5350 has stopped working - I get a message "U network scanner EX cannot be found. Re-install scanner driver". I have re-installed all the drivers from Canon but still not working.

I have been in contact with Canon support who suggest that this is a windows problem and that even if I change my printer I will still not be able to scan.

I am on window 10 version 1809 build 17763.134

I would appreciate and help in resolving this issue

Thanks

John in the UK

 

Canon MX860 scanner not working

I recently installed Windows 10 and like it but the problem is my printer/scanner will not scan to my computer. I have tried various things even contacted Canon. They do not plan on updated the Canon MX860 printer/scanner. Any suggestions I downloaded
the Windows Scan app it works, it sends them to the computer but I can't print the sheet out, .

 

Canon MG5350 scanner not working

Hi John,



Thank you for including the screen shot of the error. You may try the below suggested steps to fix the issue.

1. Connect the Printer to wireless router.
   
2. Run the printer software from the Canon site to download and the set the printer up on the PC.
   
3. Download the IJ scan Utility and try attempting to scan documents.
   
4. If you still notice the same error, hold down the stop button (Red Button) on the printer for 10 seconds or until the error light goes off and release it.
   
   
   
   
   

Hope it helps.





Muralidhar

Microsoft Community Moderator