Windows 10: My Child Cannot Use his Microsoft member account which is added

My child went onto Microsoft Edge and went onto a websiteprefer not to say! and it kept loading and also when i try to get on to mail, a pop-up comes up which says: "class not registered". Please Help!

:)

 

Something went wrong message when my child clicks join family link in the email.

Hello,

Thank you for writing to Microsoft Community Forums.

• Is the Child account a Microsoft account?
  

The issue might be due to the age verification, hence I suggest you to verify the child’s age by logging in with child’s account on
account.microsoft.com/family and verify the age.

I also suggest you to refer the article
Add members to your family group to get more information on adding members to your family account.

Regards,

Noor Azam S

Microsoft Community – Moderator

 

Adding a child family member

Thanks for your reply. Here are my responses to your questions.

• 
  Adult accounts - set to administrator? How many?
  Yes set to admin. Two are, however both aren't connected to my son's account, only mine shows connection to his.
  
• 
  Child accounts - set to child and connected to a Microsoft Account? How many?
  Yes, one child account is connected.
  
• 
  Does
  account.microsoft.com/family show your family correctly?
  When I log in with my email, it shows my son as a child on my account.
  

I don't know what this statement means.
Section for the kids - should show a line item for each MSA (where settings will be applied to all Windows 10 and Windows Phone devices), and a separate line for each other non-Windows 10 device connected to the Family service.

 

Child Account

Hi Danielle,

Thank you for posting in Microsoft Community.

I suggest you to follow the steps below and check if it helps to create a Chile account without an Emails address:

• 
  Open Settings.
  
• 
  Click on Accounts and click on Family and Other Users.
  
• 
  Click on Add a Family Member.
  
• 
  Choose Add a Child.
  
• 
  Now select the Option The person I want to add doesn’t have an Email address.
  
• 
  Enter all the information prompted and click Next and follow the on-screen instructions.
  

PFB the screenshot:



Hope this information is helpful. Please do let us know if you need further assistance, we’ll be glad to assist you.