Windows 10: My child's content and app limits are not working

Hi,


In Windows 10 I have been using app and content limits for my child's own profile on one computer for the last two months and they've been working great ! until this last week.


I've tried all of the fixes noted here: https://support.microsoft.com/en-us/help/4026901/microsoft-account-fix-screen-time-limits-not-working


But none of these helped. I've tested it myself and even after playing with all of the settings on my profile and his removing time completely, adding time, requesting time, etc., nothing has worked and his profile allows him to jump onto Minecraft for however long he wants.


That said, the other content limits are working limited website access, etc., so everything else seems to be fine - it's just with limiting time on Minecraft as an app.


Would welcome any guidance - thanks!

:)

 

time limits in family not working

Hi Barbara,

We would like to know more details about your concern about the Family Safety time limit that is not working so we can better assist you. Kindly answer the following:

• Does it happen only with particular child account?
• What troubleshooting steps have you done so far?

In the meantime, we would suggest that you refer to this
support link on how to set up screen time limits for your child.

We look forward to your response.

 

Child Time limits not working

My child's account is not blocking after time limits or based on time of day, as it is entered into the schedule

It does log his time, which I can see when I look at his activity tab. His account is also not blocking apps that it is supposed to block. For instance, his activity log shows how many hours he was on Chrome, but then on the "Content Restrictions" tab, it
shows that Chrome is supposed to be blocked.

- I have followed the steps on this page: https://support.microsoft.com/en-us...ft-account-fix-screen-time-limits-not-working

- Windows is up to date

- His account is logged in. And it has been verified.

- I have searched many other threads, forums, etc.

 

Microsoft Family safety not working properly and not able to extened the time limit for child account usage on Windows 10.

Hi Maria,

I realize the inconvenience you are experiencing with Windows 10. I will certainly help you.

This issue might occur if there is change in family safety settings.

To assist you to better, please provided us the information below:

• Is the issue occurring with other child account or with a specific child's account?

I suggest you to follow the steps provided in the Microsoft Help Article about managing kids request in the Family Safety settings and check if it helps.

Refer to the section: Manage your kids' requests.

http://windows.microsoft.com/en-us/windows-10/set-child-limits

Please get back to us with an update on issue with managing Family Safety, we will be happy to help.

Thank you.