Windows 10: My child's display time is always 0 zero min after upgrade to Windows 11

Before my child switched from Windows 10 to Windows 11, Microsoft Family Safety displayed my child's usage time very well, and all services worked fine. Now that my child has upgraded to Windows 11, Microsoft Family Safety sees the device as having Windows 10 and does not see the activities. I checked to see if my child's device was connected and it's signed in with his microsoft account, verified account. My problem is that I can no longer filter the content I browse and the daily time limits are violated without windows resisting. I can't find information about my problems in the help sectio

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Windows 10 Screen Time setting not working for my child

I had this exact problem and these are the steps I took to get the issue resolved:

• Navigate to family safety settings and remove the child from the family having issues.
• Login to the childs account and launch Settings (windows key + i)
• Click the Accounts icon and select Sign in with local account instead
• Follow the steps to change to a local account. When completed, Login back to your account (admin account)
• Go back to the family safety settings and add your child back to the family group.
• Access your childs email address to accept the family invitation
• Verify the child now shows properly in the family settings and that the screen times are still correct.
• Login to the childs account and launch Settings (windows key + i)
• Click the Accounts icon and select Sign in with microsoft account instead
• Your family settings should now take affect.

I know this is pretty tedious, but like I said, it worked for me. If you are still having trouble, I suggest contacting support and they can help walk you through the steps to get it resolved.

 

Child Account Get Greyed Out

Thanks for the suggestion, but I did the following instead.

I have another laptop, 2 weeks old, with Windows 10 Home on it.

On that one, I tried the same steps with the child account, and got the exact same results.

 

How to revoke extra screen time provided to child

Hi,

Thank you for writing to Microsoft Community Forums.

I understand that you want to revoke the extra time that you have provided to your child. Currently, there is no option to revoke or undo the time extension that has been provided.

However, you can go ahead and change the time limit that your child has to access the device and check if that makes a difference. Please follow the steps mentioned below:

1. Login to
   https://login.live.com with the Microsoft account.
   
2. Click on Family.
   
3. Under your child account, click on Screen time.
   
4. Now, you can change the screen time that has been assigned to your child.
   

Also, I suggest you to provide your valuable feedback in Feedback hub so that the developing team can review your suggestions. To provide your feedback, please refer to the article
Send feedback to Microsoft with the Feedback Hub app.

Hope it helps.

Nikhar Khare

Microsoft Community - Moderator