Windows 10: my child's microsoft account got hacked im wondering if you can change the password

they're account got hacked today and the hacker changed their recovery email and their passwords and added 2fa so i cant use forgot password

:)

 

Forgot Child's Password

Hi Jason,

It's possible that you'll be able to change the password through your own administrator account. Just to confirm, is your daughter's account a Microsoft account, or a local user account?

If it's a local account, remove or change the password from the Control Panel. Sign in using your administrator account, then follow these steps:

• Click Start.
• Type Control Panel and press Enter.
• Click User Accounts.
• Click Manage another account.
• If the User Account Control window pops up, click Yes.
• Choose the local account that you want.
• Click Change the password.
• Leave the password fields empty if you want to remove the password. Otherwise, enter the new password that you want to use, as wells as a hint and click
  Change password.

If it's a Microsoft family account, follow these steps to remove your child's account:

• Log in using your adult account
  here.
• On the right side of your child's account, click Remove.
• Click Remove again.

After removing the account, you can set up your child's account again. Make sure that you have the correct password when you sign in.

Let us know if you're able to change or remove the password of your child's account after following these steps.

 

Change Child Account Password using Adult account in Microsoft Family

Beyond frustrated w Microsoft right now. There is no helpful info on any threads that tell how to change a child's Microsoft account password that is under a Family account. She cannot log in to anything because we don't remember the password. Is there a
way to change the password via the Family administrator's account? I cannot find anywhere to do that and have searched all over. It would make sense for the parent to be able to do this under each child's profile... but no, that option is not there. I need
to know exact steps on how to do this so that my child can use her own Microsoft account to do things such as logging on to to Minecraft on her Kindle. Thank you.

***Original title: Family Microsoft Account and Changing Child Password***

 

Kid locked out of Family account. Unable to change password

Hi,



Thank you for writing to Microsoft Community Forums.



We understand the concern as you are unable to change your child’s Microsoft Account password. In this scenario, we would suggest you to perform these steps.

1. Login to
   www.login.live.com using your child’s Microsoft Account.
2. Click on forgot password.
3. Check the radio button and enter the Email account to send the code.
4. In case you don’t have access to that verification email account then click on
   I don’t have any of these.
5. Now follow the onscreen steps and check if you are able to reset the password.

Let us know the results. If the issue persists, we will certainly assist you further.



Aditya Roy

Microsoft Community – Moderator