Windows 10: My Computer can't find my printer anymore

PLEASE HELP!!!


My computer HP Pavilion running with windows 10 is no longer finding/detecting/connecting with my printer Canon imageCLASS MF247dw.

We have another computer a Mac that does not have any issues detecting the printer.

In the past few days, I've tried everything that I have found related to this issue suggested by Windows, Windows Community, computer/printer manufacturers, google searches, etc, etc, etc ... and nothing!

I have deleted all the drivers and reset the printer to factory settings ...and nothing!

If I try to use the setup suggested by Canon here: https://support.usa.canon.com/kb/index?page=content&id=ART168541 , the printer name will never show up on Part2/Step 12... so I cannot proceed with the rest of the installation.

If I try to add the printer through Windows -> Start -> Settings -> Devices -> Printers & scanners -> Add a printer or scanner, it will search and search and the printer will not appear, and so on and on...


As I mentioned before, we have a Mac that has no issues detecting and working with the printer... it seems that the issue is with the PC, which is one year old and had no issues until a few of days ago.


I would really appreciate any help or guidance to solve this issue very much!


Thanks in advance!

:)

 

Printer

Hi Rodrigo,

I am sorry to know that you are having issues with Printer.

What and all steps have you tried so far?

Restart the computer and check.

Also, check for Windows updates.

I suggest you to run the Printer Troubleshooter and check if it helps.

• 
  In Search window type Troubleshooting and click on it to open it.
  
• 
  Click on Hardware and Sound.
  
• 
  Then click on Printer to run the troubleshooter. Follow onscreen steps.
  

 

connecting laptop to Office jet G55 printer

Hi Luisa,

To help you with your concern regarding the printer, let me suggest you to contact the manufacturer for the steps on how to connect your printer to your computer. Please follow the steps on how to contact the manufacturer:

• The name of the OEM + “contact information”
• The name of the OEM + “PC support”

Regards.

 

Windows 10 Home Won't Print to Remote Printer


I have three computers.
Machine 1: Windows 10 pro, has the USB Brother HL-5040 printer
Machine 2: Windows 10 pro, prints OK to the remote printer.
Machine 3: Windows 10 home, Used to print, but not anymore (THIS IS THE PROBLEM).
I’ve tried everything that I can think of, and would appreciate any suggestions.
I did these steps on Machine 3 that did not work.

1. Remove the printer device.
2. Add a Printer
3. The printer that I want isn’t listed
4. Select a shared printer by name
5. Browse
6. Select the displayed Machine 1.
7. Select the displayed Printer.
8. Next
9. Failure “Connect to Printer”.
10. Add a printer using a TCP/IP address or Hostname
11. Next
12. Set Hostname to Machine 2, and set port name.
13. Detecting TCP/IP Port
14. Additional Port information required.
15. Device Type – Standard, Brother Port Server
16. Next
17. Detecting the Driver Model
18. Install The Print Driver
19. Select Brother and Brother HL-5040
20. Next
21. Replace the Current Driver
22. Printer Name (setting it to HL-5040)
23. Next
24. Do not share this printer
25. Next
26. You’ve successfully added “HL-5040”
27. Finish

Printing on Machine 3 puts the document in the print queue, which reports error printing.
Printing from Machine 2 to the printer on Machine 1 works perfectly.
All three machines are in the same HomeGroup. Machine 3 can access the shared files from Machine 1.