Windows 10: My computer does not detect a specific WiFi

Hello, My computer Thinkpad Lenovo does not detect a particular WiFi connexion. It works well on my phone so I do not know what I have to do. Please help me. Thank you.

:)

 

Windows phone is not detecting

Hi Vijay,

Thank you for posting your query in Microsoft Community.

I suggest you to connect the phone to another computer and check if it gets detected. Also, check if the phone gets detected by connecting with a different USB cable.

I suggest you to run the Hardware and Devices troubleshooter by following the steps below:

• Click on the Start button, and type “Troubleshooting” on the search bar.
  
• Click on “hardware and devices”.
• A pop-up will appear, click on the “Next” button and follow the on-screen prompts for troubleshooting.
  

Hope the information is helpful. Keep us posted on the status for further assistance.

 

New computer setup wifi not working

I am trying to set up a new Lenovo IdeaCentre A540 Series all-in-one running Windows 10 Home. When it was walking through the initial setup, it detected several nearby WiFi networks. I had a problem getting the mouse connected and was not able to set the WiFi network. It was turned off and back on and then, upon getting back to that step, did not detect any WiFi. In Network and Internet settings it has no WiFi adapter listed and no WiFi options anywhere. I did make sure network discovery was turned on and I checked in Device Manager that the network adapter was enabled, but it doesn’t show up anywhere but in Device Manager.

Under Network Properties, it does list WiFi and says “Qualcomm Atheros QCA9377 Wireless Network Adapter”, status not present and connectivity disconnected. Under Device Manager I don’t see that adapter, it shows “Realtek PCle GbE Family Controller”, which appears to be the Ethernet adapter maybe? and a variety of WAN Miniports.

I’ve pretty much maxed out my knowledge here and I can’t find this exact issue when I search, so any advice would be much appreciated. Trying to help my stepdad set up to work from home during the pandemic...

- - - Updated - - -

Welp, now it's working. I realized I could show hidden devices in Device Manager, so I found the wireless adapter there. It was showing as not connected, so I shut down and dragged everything to another room and connected an ethernet cable, whereupon the wireless adapter started working perfectly. Maybe it was turning it off and back on the third time that worked, who knows...

 

Recommendation for WiFi usb / card

If you have a desktop computer I would STRONGLY suggest a PCIe adapter rather than a USB adapter if you go with WiFi 6. The only USB WiFi adapters that I have seen thus far use a Realtek chipset which is reported to have some serious flaws. In my own personal experience, I have tried 2 of these and returned both, getting performance worse than other WiFi 5 adapters and constant disconnects even 10 feet from my WiFi router.

If you go with a USB adapter, I would suggest a quality WiFi 5 adapter.

One more note: Should you decide to go with a WiFi 6 PCIe adapter, I would suggest a WiFi 6e model. They actually cost no more, and they are one step up just in case you ever go to a WiFi 6e router.