Windows 10: My computer found PUA:Win32/Softcnapp but I don't have Viber on my PC

Discus and support My computer found PUA:Win32/Softcnapp but I don't have Viber on my PC in AntiVirus, Firewalls and System Security to solve the problem; Today windows defender just popped up showing me a threat and it was PUA:Win32/Softcnapp, I researched online and everyone seems to be saying this is... Discussion in 'AntiVirus, Firewalls and System Security' started by Nhat Mai, Feb 4, 2025.

  1. NHAT MAI
    Nhat Mai Win User

    My computer found PUA:Win32/Softcnapp but I don't have Viber on my PC


    Today windows defender just popped up showing me a threat and it was PUA:Win32/Softcnapp, I researched online and everyone seems to be saying this is from Viber. However, I don't have viber on my computer, someone please explain.

    :)
     
    Nhat Mai, Feb 4, 2025
    #1
  2. DAVEM121
    DaveM121 Win User

    pua notification won,t go away

    Hi #seahawk#

    Thank you for the screenshot, Defend does not list the app it considers to be a PUA, the best option is to perform an offline scan with Defender, then download the free version of Malwarebytes and run a full scan with that, those scans should remove the PUA from your PC.
     
    DaveM121, Feb 4, 2025
    #2
  3. HOOLM
    Hoolm Win User
    Cant find Viber in the Microsoft Store

    on Desktop i Got on phone and PC
    thanks*Smile
     
    Hoolm, Feb 4, 2025
    #3
  4. DAVEM121
    DaveM121 Win User

    My computer found PUA:Win32/Softcnapp but I don't have Viber on my PC

    PUA not deleted or quarantined by Windows Defender

    HI, I am Dave, I will help you with this.

    A PUA is not actually malware, it is an application on your PC that Defender deems to be possibly unsafe.

    Please provide a screenshot of the history list in Defender showing the PUA's it has found on your PC.
     
    DaveM121, Feb 4, 2025
    #4
Thema:

My computer found PUA:Win32/Softcnapp but I don't have Viber on my PC

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