Windows 10: My computer freezes and needs to be manually powered off to restart.

Essentially the title, but I can't seem to find what can be causing the issue. The fans seem to work great and I don't believe overheating is the issue. For multiple of the freezes, the line: 6062 - Lso was triggered appears in event viewer. Any experience with this problem?

:)

 

Computer Freeze and then Restarts. Repeatedly

Hi Guys/Girls.

First off English is not my best language im Afrikaans and from south Africa. I Built my wife a computer that she can use in the office. it was fine for years.

So after doing a Gpu Upgrade and also rebuilding the Pc into a new pretty Pink case with Rgb lights etc. i now face random Freeze followed by restart. no error no Beeps Nothing. Computer can stay Idle for as long as 9 Hours at a time, as long as you don't use it after you touch or move the mouse it will move then freeze followed by restart. then it will repeatedly startup to desktop few seconds then freeze and restart. until it goes to windows Repair screen or manually shutting it down Via Long Power button Press.

Winver Version 1909 Os Build 18363.1198

Things i have Tried.

I Replaced memory with new modules. " Single , Dual And Quad Channel" Problem remained.

I replaced the SSD Drive with a brand New SSD. Problem Persists

I replaced the Power supply with a brand new one. Problem Persists

I replaced the GPU with a New 1060. Problem Persists and now i have 2

i changed CPU with a new 1 . Problem Persist.

I Did Run Dism as well as sfc /scannow and chkdsk /f /r
and note it was a fresh install that started with the issues.

only Physical item i did not replace was Motherboard.

Starting in safe Mode with Networking enabled. then i can use the computer to the max. no freeze no shutdown.

While in safe mode i do all the steps necessary for clean boot. Restarts Persist.

I used the V2 Log collector and attached it in my post.

im a average IT tech that usually identifies and solve my issues fast but this one has me down and out for weeks now.

Please assist and if anything else is required please ask.

Regards

 

computer freezes

Hi Pat,

It is possible that your computer is freezing due to the unexpected power outage that may corrupt some system files on your computer. In this case, we suggest to run a diagnostics test. Generally if there is a problem with your computer’s memory (patricularly
freezing) then the system will prompt to run the Memory Diagnostics Tool. You can also test memory manually. Kindly click on the

link to perform the steps.

For any concerns, don't hesitate to get back to us.

Regards.

 

Computer not booting to desktop, stuck at Restarting screen

Hi Fred,

Thank you for posting in Community.

The issue might occur if the system is not Shut down properly. As you have already tried restarting the system several times, I suggest you to perform a Power Drain by following the steps provided below and check if it helps.

• Turn Off the computer and remove the power cable.
• Long press the Power button for 15-20 seconds.
• Plug in the power cable and switch on the computer.

Hope this helps. Keep us posted on the status for further assistance.