Windows 10: My Computer Freezes sometimes when playing Games

Hello, I have been having this issue for a long time. I have tried many options such as: Update your driversClear your temp filesRun a memory checkAdjust the size of your virtual memoryRun System File CheckerCheck for viruses and malwareBut none of these worked. I have fully reset my computer on many occasions but the issue is not gone. I believe it is happening due to a hardware issue for that reason. I am inclining towards that option because I used to have a problem which was related to installing games but was fixed by replacing my RAM even though the RAM tests came back with no issues so

:)

 

Can't play Hit It Rich game and system freezes

Hi carmenstanley1,

Thank you for your response.

I can understand how frustrating it would be. This issue might be due to corrupted profile or if the game is not installed completely. I suggest you to follow these steps and let us know if it works.

Could you please help me with the below questions:

• Are you aware of any changes happened on the computer prior to this issue?
  
• Have you tried playing this game on other browser (Google chrome or Mozilla) and check for the issue?
  

Step 1: Uninstall or Repair the game.

1. Press Windows and
   R key together on your Keyboard.
2. Type appwiz.cpl and hit enter.
   
3. Right click on the Hit it Rich app > Select Repair or uninstall it.
4. Reinstall the application and check for the issue.
   

Step 2: Create a new local account.

The reason might be due to user account corruption, so I would suggest you to ‘Create
a local user or administrator account’ and check if the issue persists.

Note: You will not see all your files under your default file location.
So your data will be saved under C:\Users\User_name.

If you are facing issues with freezing, I would suggest you to follow the troubleshooting steps on
Tips to improve PC performance in Windows
10.

Hope it helps.

Roohi Taj S

Microsoft Community - Moderator

 

Game Bar freezes Computer

Hi,



Welcome to Microsoft community and thank you for posting your query.

I understand your concern. Let me help you to fix the issue.



To understand the issue better please provide us more information.

• 
  What is the model number of the computer?
  
• 
  Which game are you trying to play?
  
• Try playing other games and check what the status is.

Let’s try simple troubleshooting steps and check if this helps in resolving the issue. Follow the below methods.

Method 1

I recommend you to uninstall/reinstall the display driver and check. Follow the below steps:

• 
  Press Windows key + X and click on
  Device manager.
  
• 
  Locate for display adapter and click on it to expand.
  
• 
  Right click on the device and click on
  uninstall.
  
• 
  Once you are done uninstalling the driver, restart the computer. It will automatically install the generic display driver.
  

If this doesn’t help to fix the issue. I suggest you to update the display driver. Skip step3 from the above steps and right click on the
device and click on update.

Method 2.

If the above method did not help to fix the issue, I would suggest you to
go to the computer manufacturer website and download the latest display adapter driver. Visit the below link:

http://www.intel.com/content/www/us...for-5th-generation-intel-core-processors.html



Method 3.

For the sound issue try the below steps.

Step 1.

I suggest you to uninstall/reinstall the sound adapter driver and check.

• 
  Press Windows key + X and select
  Device manager.
  
• 
  Now click on Sound, video and game controllers
  to expand, right click on the device and click on uninstall.
  
• 
  Once you are done installing the driver, restart the computer. It will automatically install the sound adapter driver.
  

If the issue still persist, try the below steps.

Step 2.

I suggest you to update the audio driver and check.

• 
  Press Windows key + X and select
  Device manager.
  
• Now click on Sound, video and game controllers and right click on it and
  update the software.

Hope this helps. Keep posting us with the status we will be glad to help you.

 

Games freeze when playing

When I play most games, they freeze and stop working. I have tested this playing online, they only freeze visually. My input still works, as I have had my friend verify that my character still moves. I still have volume and sounds that seem to be working properly. I have two monitors and everything works just as it is supposed to on the other monitor. The games don't lag before freezing. My computer and drivers are all up to date. I have looked everywhere and asked around, but can't find a solution, or even people with a similar problem. I reset my computer and that seemed to work for a while, but 2 weeks later the issue resufraced.

I can play games like Hearthstone without an issue, but something like Heroes of the Storm or Grim Dawn freeze up. Prey freezes up along with MGSV: The Phantom Pain. Again, to clarify, my computer does not freeze up, but it seems just the game visuals do.

Specs for my PC are:
Windows 10 Home version 1709
OS build: 15063.674
Processor: Intel i7-3770K CPU @ 3.50GHz
RAM: 16 GB
64-bit
GPU: GeForce GTX 770