Windows 10: My computer frezzes and restarts while plaging games

My computer freezes and reboots when I'm playing games. At first it happened once in a while, but now it happens every 5 minutes.Since I haven't formatted for a while and the computer has undergone changes, I have formatted and reinstalled Windows 10. I have installed only what is necessary and the game, and even so it continues to happen.I passed a memtest 86 a few weeks ago and everything was fine.I share a mini dump file from the last few times.https://www.nordenestudio.es/Minidump.rarI have windows 10 proRyzen 2700x16GB RAM Corsair 2400RTX 3060ti

:)

 

Game Bar freezes Computer

Hi,



Welcome to Microsoft community and thank you for posting your query.

I understand your concern. Let me help you to fix the issue.



To understand the issue better please provide us more information.

• 
  What is the model number of the computer?
  
• 
  Which game are you trying to play?
  
• Try playing other games and check what the status is.

Let’s try simple troubleshooting steps and check if this helps in resolving the issue. Follow the below methods.

Method 1

I recommend you to uninstall/reinstall the display driver and check. Follow the below steps:

• 
  Press Windows key + X and click on
  Device manager.
  
• 
  Locate for display adapter and click on it to expand.
  
• 
  Right click on the device and click on
  uninstall.
  
• 
  Once you are done uninstalling the driver, restart the computer. It will automatically install the generic display driver.
  

If this doesn’t help to fix the issue. I suggest you to update the display driver. Skip step3 from the above steps and right click on the
device and click on update.

Method 2.

If the above method did not help to fix the issue, I would suggest you to
go to the computer manufacturer website and download the latest display adapter driver. Visit the below link:

http://www.intel.com/content/www/us...for-5th-generation-intel-core-processors.html



Method 3.

For the sound issue try the below steps.

Step 1.

I suggest you to uninstall/reinstall the sound adapter driver and check.

• 
  Press Windows key + X and select
  Device manager.
  
• 
  Now click on Sound, video and game controllers
  to expand, right click on the device and click on uninstall.
  
• 
  Once you are done installing the driver, restart the computer. It will automatically install the sound adapter driver.
  

If the issue still persist, try the below steps.

Step 2.

I suggest you to update the audio driver and check.

• 
  Press Windows key + X and select
  Device manager.
  
• Now click on Sound, video and game controllers and right click on it and
  update the software.

Hope this helps. Keep posting us with the status we will be glad to help you.

 

microsoft games

Hi Patti,

Interruption during the update is one of the common reasons why you are having this problem. To help you resolve this issue, we suggest that you follow the steps below:

• Click Start and search appwiz.cpl then press
  Enter.
• Click on Turn Windows features on or off.
• Clear the check-mark before Games.
• Click on Ok.
• Restart the computer.
• Turn the feature back on by placing a check-mark before Games.
• Restart the computer again.

Kindly provide us an update, so that we can assist you further.

 

pc gaming HELLO

Hi Robert,





To help you with your concern, we suggest that you perform the steps below:

• Sign out your account from the game.
• Restart your computer.
• Run the troubleshooter for Windows apps by clicking this
  link.
• Sign in your account and check it.

If the steps above do not work, we recommend getting in touch with the game developer to get the missing item you’ve purchased. Click this
link to contact the game developer.

Keep us posted.