Windows 10: My computer froze

My computer froze. I could not bring up the task manager either with CTRL +shift + Esc or with CTRL +Alt +delete. I could not turn the computer off. Finally, I noticed the clock was an hour behind. I unplugged the power cord. I still could not turn off the computer. After another 2 hours I reconnected the power cord and was able the turn the computer off and then on again. I think everything is normal. This is a fairly new computer about 1 year old. What could be causing this? Is there a better way to turn the machine off and on?

:)

 

Laptop Frozed

Hello,

This could be due to third party application conflicts, driver relates issues or components gets corrupted.

I appreciate if you could answer few questions to narrow down to the issue.

• What is the make and model of the Laptop?
• What is the error message that you receive?
• Did you install any third party security application?

I suggest you to follow the methods below and check if it helps:

Method 1:

As a basic troubleshooting step, I suggest you to run
System Maintenance troubleshooter finds and clean up unused files and shortcuts and performs maintenance tasks.

• Press Windows key and type Troubleshooting.
• Select Troubleshooting and hit Enter.
• Click on View all in the left pane of the window.
• Select System Maintenance.

Click Next and follow the on-screen instructions to complete the troubleshooting process.

Method 2:

If the issue persist, I suggest you to uninstall and reinstall the display, graphic and network drivers and check if it helps.

1. Press “Windows key + X” and click on “Device Manager”.

2. In the list of devices, you should see the Display Drivers.

3. Right click on the device and then select "Uninstall".

4. In the uninstall dialog, make sure you select the option to delete the driver package from the system. This causes the driver package installed earlier to be deleted.

5. In the Action menu of Device manager, select “Scan for Hardware changes” option. This will cause the device driver to be reinstalled. Once the driver is installed, close all windows and restart the computer.

In some computer you may also see graphic drivers installed additionally, in that case, I suggest you to uninstall them by following the same steps provided above. Do the same for the other drivers mentioned in the post.

Hope the information helps. Let us know if you need further assistance. We will be happy to help.

Thank you.

 

froze screen

We appreciate your reply. Since you've already tried to perform a troubleshooting step to start fresh and the issue still persists, this could be due to compatibility, computer performance or not enough storage. We suggest that you check this

article to improve PC Performance.

Meanwhile, we'd like to know what update are you trying to install. We also suggest that you check this

article by MVP Andre Da Costa to check if your computer is well compatible with Windows 10.

We'll be waiting for your response.

 

Windows 10 infinite restart black screen

Thank you john for all of your help i decided to get the usb my computer came with and factory reset it i didnt have anything that personal or valueable so its ok thanks for the help though i appreciate it