Windows 10: My computer is asking for a Bitlocker Key to get into my computer. I don’t remember my...

My computer is asking for a Bitlocker Key to get into my computer. I don’t remember my Microsoft username that I made for this computer. So, now I’m stuck on what to do.

:)

 

my desktop computer is asking for a reboot device that I don,t have

my desktop computer is asking for a reboot device that I don,t have

 

Computer asking for Bitlocker key at startup

The troubleshooting links don't help. I just keep going around in circles. It says to do the following:

• Your Microsoft account online. This option is only available on non-domain-joined PCs. To get your recovery key, go to BitLocker Recovery Keys.
• However, when you click this all, I get is this....

BitLocker recovery keys: Frequently asked questions

• Email
• Print

If you're locked out of your PC, you'll need a BitLocker recovery key to sign back in.



Show All
Why am I locked out?
How can I get my BitLocker recovery key?
What if I have problems with my Microsoft account?
I don’t have a key. What else can I do?

Properties

Article ID: 17133 - Last Review: May 11, 2016 - Revision: 9

• Windows 8.1

This information is absolutely NOT helpful as no information is provided. I cannot get anyone to answer my question and now my Surface is stuck in safemode as a result of being unable to recover the Bitlocker. It would have been useful to know when first
getting this now useless piece of equipment as a gift that a Bitlocker key was going to be needed at some point in the future! All of this came about because of the wonderful power driver state failure which results in the inability to connect to the Internet
and me trying to fix it. Now instead of being able to periodically use my Surface, I cannot use it at all!!!!

 

problem with bitlocker

Hi Roeslie,

Thank you for writing to Microsoft Community Forums.

We need some more details to help you find the solution to your problem.

• Which edition of Windows 10 is installed on your surface machine?
  
• Did you notice any changes on the computer recently?
  
• When you say, you have a problem with your Surface machine about BitLocker key, do you mean that the surface machine asks you to enter the BitLocker key to allow you to sign into Windows?
  
• Does the other computer ask you to enter the BitLocker key to allow you to access the files saved on it?
  

If you are being asked to enter a BitLocker key to sign into your surface machine and you don’t remember your BitLocker key, you can follow the instructions given in the link below to find the BitLocker recovery key.

Find my BitLocker recovery key

Please get back to us with the information requested above, so that we can suggest the appropriate troubleshooting steps.

Peer Samie

Microsoft Community-Moderator