Windows 10: My computer is not detecting the drive when it starts up, but when it does the pc freezes...

the pc is a dell 9020 and it keeps freezing saying it ran into an error then restarting not detecting the drive in it

:)

 

Internal hard drive not getting detected after upgrading the computer to Windows 10

Hi,



Thank you for writing to Microsoft Community Forums.



I understand that after upgrading your computer to Windows 10, the 8TB internal hard drive is not getting detected. I’ll certainly help you with the issue.



However, please let us know:

• How did you upgrade the computer to Windows 10?
  
• Are you able to see the hard drive in BIOS?
  
• Are you using a Desktop or a Laptop?
  
• What is the make and model of the computer you are using?
  

I would suggest you to check if the hard drive is being detected in BIOS. If the hard drive is not being detected in BIOS, then it could be a connectivity issue between the hard drive and the motherboard.



However, if the hard drive is getting detected in BIOS, I would suggest you to try updating the storage drivers from the computer manufacturer’s website and see if that helps.



Let us know the results.



Regards,

Nikhar Khare

Microsoft Community - Moderator

 

My PC cannot detect my pen drive

Hi,

Kindly provide us more details about the issue so we can assist you better:

• Were there any changes made on your PC prior to the issue?
• Have you tried connecting your pen drive to other devices to check if it's being detected?

In the meantime, we suggest that you do the following steps:

Method 1: Run the Troubleshoot Hardware and Devices

• Press Windows key + R and type Control Panel.
  
• Type troubleshooting in the search bar and click on
  Troubleshooting.
• Click on Hardware and Devices.
• Follow the steps from the wizard to run the troubleshooter.
  

Method 2: Uninstall and re-install USB drivers

• Press Windows key + R and type devmgmt.msc to open
  Device Manager.
• Expand Universal Serial Bus controllers.
• Right-click the first USB controller under Universal Serial Bus controllers, and then click on
  Uninstall to remove it.
• Repeat these steps for the entire USB controller under Universal Serial Bus controllers.
• Restart the computer. Windows will automatically scan for hardware changes and reinstall all the USB controllers that you uninstalled.
  

If the issue persists, download the latest USB drivers for your PC from the manufacturer's website.

If you need further assistance, let us know.

 

Occasional PC freeze

Sadly I continue to have the same intermittent problem.

After a spate of further freezes, always soon after morning boot up, last Friday I changed the CMOS battery (needed to remove and replace the graphics card to access the battery). The BIOS reload the last parameter set after the change.

For a few days no problems.

Then yesterday a couple of freezes. After 2 or 3 reboots it was fine for the rest of the day.

This morning:
Boot up - freeze after 10-15 minutes.
Reboot - freeze during BIOS after detecting memory before the list of detected drives.
Reboot - freeze after "loading operating system" message
Reboot - still OK after a couple of hours.

Past experience suggests it will be OK for the rest of the day.

I've run memtest86, OK; Speccy, Crystal Disk Info & Hard Disk Sentinel all report drives OK.

Any thoughts?