Windows 10: My computer is not working or responding to anything

My computer keeps on saying your information is at risk call microsoft when i only downloaded one thing

:)

 

My computer doesn't respond to anything

Hi Anjiebun,



Thank you for contacting Microsoft Community. I understand that your computer is not responding at all after logging in.
I will surely help you to fix this issue.

To understand the issue better, let me know if you make any recent changes on the computer prior to this issue?



This issue could have occurred due to these reasons:

1. Corrupt system files.

2. Conflict between third party applications.



Try the steps listed here:



Method 1:

I suggest you to boot the computer to Safe Mode and check if the issue occurs. If the issue do not occur in Safe Mode, I suggest you to set the computer in a clean boot state and check if it helps.



Step 1:

I suggest you to refer the article and check if it helps.

http://windows.microsoft.com/en-in/windows-10/start-your-pc-in-safe-mode



Step 2:

If the issue do not occur in Safe Mode, perform a clean boot and check. Setting the system in a clean boot state will help to identify if any third party applications or startup items are causing the issue.

How to perform a clean boot in Windows

http://support.microsoft.com/kb/929135





Warning:

1. Applies to Windows 10.

2. After clean boot troubleshooting steps, refer to the section "How to reset the computer to start as usual after troubleshooting with clean boot" in the provided link to return your computer to Normal startup
mode.



Method 2:

If the issue persists, I suggest you to
perform SFC (System File Checker) Scan from Safe Mode and check if it helps. SFC scan will scan for corrupt system files on the computer and replace them.



a. Click on Start button and type
cmd in the search box.

b. Right-click on the “cmd” option and select “Run as Administrator”.

d. Type “sfc /scannow” without quotes and hit
Enter.



Note: Do not close the Command Prompt Window until the verification is 100% complete. The scan results will be shown after this process is finished.

Hope this information helps. Reply to the post with an updated status of the issue so that we can assist you further.

 

Windows 10 infinite restart black screen

Thank you john for all of your help i decided to get the usb my computer came with and factory reset it i didnt have anything that personal or valueable so its ok thanks for the help though i appreciate it

 

Windows Updated(16299.309).KB4088776 Restart is required to complete.

Hi dalchina. Good news, I followed your suggestion and reinstalled the update and now it appears as "installed correctly" *Biggrin Maybe it was not necessary to run the Windows Update Troubleshooter or maybe if necessary. But using it I do not think it could have worsened something. The installation was very fast, unlike the first time it showed step 1 and step 2 completed.

Thanks for the suggestions and for the time to respond Best regards.


And thanks for the tip of that program, I'll have it on my list.