Windows 10: My computer is on but there is no display

Hi everyone,

There's been a power outage in my house yesterday. My computer was off before the outage but after the power came back it turned on on its own but there was no display on the screen. The lights on my mouse were on but those on my keyboard were not. I pressed the power button and turned it off . After that i turned it on again by pressing the power button and it was working just fine. Today however, the same problem occured but this time no matter how many times i turn it on and off it won't display anything on the screen nor my keyboard .

I suspect it is on sleep mode but i cant seem to get it off of it as the light button of my monitor does the same thing when my computer is on sleep mode.

I don't know what to do. Please help.

:)

 

Computer/Display keeps on crashing

Hi Julien,

Thank you for posting your query in Microsoft Community.

I understand your concerned. Let me help you to fix the issue.

To understand the issue better I would like to know, which game are you trying to play?

Let’s try simple troubleshooting steps and check if this helps in resolving the issue. Follow the below steps:

Method 1.

I recommend you to uninstall/reinstall the display adapter driver and check. Follow the below steps:

• 
  Press Windows key + X and click on
  Device manager.
  
• 
  Locate for display adapter and click on it to expand.
  
• 
  Right click on the device and click on
  uninstall.
  
• 
  Once you are done uninstalling the driver, restart the computer. It will automatically install the generic display adapter driver.
  

If this doesn’t help to fix the issue. I suggest you to update the display adapter driver. Skip step3 from the above steps and right click on the
device and click on update.

Method 2.

If the above method did not help to fix the issue, I would suggest you to
go to the AMD manufacturer website and download the latest display adapter driver. If the display driver is not available for Windows 10, try installing the available driver in compatibility mode and check.

http://support.amd.com/en-us/download

• 
  Right-click on the setup file of the driver and select Properties.
  
• 
  Select Compatibility tab.
  
• 
  Check Run this program in Compatibility mode.
  
• 
  Let the driver install and then check the functionality.
  

Hope it helps. Keep posting us with the status we will be glad to help you.

 

Display driver not supporting and device manager not showing Display adapter option

Hi Maheen,

Thank you for posting in Microsoft Community.

This issue could have occurred due to these reasons:

• Incorrect settings.
• Corrupt or outdated display driver.

Try the steps listed here and check if it helps:

Method 1:

I suggest you to download and install all the available Windows Updates including Optional Updates. Check if it helps.

Method 2:

If the issue persists, i suggest you to uninstall and re-install latest display driver from the computer manufacturer website and check if it helps.

Step 1: Uninstall display driver.

• Right-click on the Start Button and click on
  Device manager.
• Double-click on Display Adapters to expand.
• Right-click on the display adapter driver that is listed and select properties.
• In the window opened, click on drivers tab.
• In the drivers tab, Click on Uninstall option.

Now restart your computer and check, if the problem persists try step 2.

Step 2:

Re-install display driver from the manufacturer website.

Let us know if the issue is resolved or if you need further assistance, we will be glad to help.

 

Computer display divided into 4

Hi Barnes,

Welcome to Microsoft Community and we appreciate your interest in Windows 10.

Let me help you to fix the issue.

The issue you are facing could be due the display driver is being is outdated. Let’s try simple steps and check if this helps. Follow the below steps:

Step 1.

For now, I would suggest you try updating the Display driver from Device Manager manually and check if it helps. Try the below steps:

• 
  Press (Windows key + X) and click on “Device Manager”.
  
• 
  Click and expand “Display Adaptor”.
  
• 
  Right click on the device driver and select
  update.
  
• 
  Once update is done, restart the computer.
  

If the issue still persist, try the below step.

Step 2.

I would recommend you to go to the computer manufacturer website and download the latest updated display driver and install the same form the below link.

HP ENVY Ultrabook CTO 6t-1100 Software and Driver Downloads | HP® Customer Support

Hope it helps. If you need further assistance with Windows, let us know and will be glad to help.