Windows 10: My computer is shutting down halfway black screen, keyboard and mouse

Discus and support My computer is shutting down halfway black screen, keyboard and mouse in Windows 10 Gaming to solve the problem; I've read other question that a community manager asked to check the Minidump folder for diagnosis. I'm attaching mine.https://file.io/GwlwsT1oC2Ey... Discussion in 'Windows 10 Gaming' started by Giovana Chizzolini, Jan 22, 2024.

  1. My computer is shutting down halfway black screen, keyboard and mouse


    I've read other question that a community manager asked to check the Minidump folder for diagnosis. I'm attaching mine.https://file.io/GwlwsT1oC2Ey

    :)
     
    Giovana Chizzolini, Jan 22, 2024
    #1

  2. Black screen error, no mouse, computer on, please help


    Computer model: Lenovo Y700
    Microsoft 10
    6th gen i7 processor
    It has 2 graphics cards:


    • NVIDIA® GeForce GTX 960M 2GB
    • NVIDIA® GTX 960M 4 GB GDD5

    ​16 gigs RAM

    Ok my computer is having a problem with a black screen. This computer is brand new, arrived on the 14th. I was running World of Warships, then I closed the laptop, and when trying to re-enter, I get a black screen. Yes, I have tried shutting down. I can hear the hard drive, and can see the power button backlights, as well as keyboard backlighting. I cannot see the mouse. From reading other posts, I think it may have auto-selected the wrong graphics card. I have never used a TV or other screen with this. Please help me with this, I am a new windows user, having recently immigrated from IOS. A detailed explanation would be appreciated, because I have no idea how to do that much. Perhaps a graphics card issue?
    Apps I had installed:

    • Steam
    • TF2
    • Opera
    • Chrome
    • Firefox
    • War Thunder
    • Heroes and Generals


    I hadn't messed with any settings.
     
    secretagentman, Jan 22, 2024
    #2
  3. Issues with the On screen keyboard and mouse pointer.

    Hi Robert,

    The issues with the mouse may arise due to driver conflicts and the issue related to the On Screen keyboard may be when the settings for the OSK are turned on.

    For the On screen keyboard issue, I suggest you to follow the below steps.


    • Type Ease of Access on the search bar.

    • Choose Ease of Access and click on
      Use the Computer without a mouse or keyboard option.

    • Check if the Type using a pointing device is turned on.

    • You may uncheck that option if it is turned on.
    Also try the below steps:


    • Press Windows key + R and type
      Services.msc
      .

    • Scroll down to find the "Touch Keyboard and Handwriting Panel Service".

    • Disable the option by right clicking on it.
    For the Mouse issue:

    I suggest you to run the Hardware and Devices troubleshooter.

    1. Type troubleshooting in the search bar.

    2. Select Troubleshooting.

    3. Select View all on the top left corner.

    4. Click on Hardware
    and
    Devices.

    5. Follow the on-screen instructions to run the troubleshooter.

    6. Check if issue persists.

    Hope the information helps. Let us know if you need further assistance. We will be happy to help.

    Thank you.
     
    Krishna Prasobh V, Jan 22, 2024
    #3
  4. My computer is shutting down halfway black screen, keyboard and mouse

    Black Screen---No Mouse---Please help


    Computer model: Lenovo Y700
    Microsoft 10
    6th gen i7 processor
    It has 2 graphics cards:

    • NVIDIA® GeForce GTX 960M 2GB
    • NVIDIA® GTX 960M 4 GB GDD5
    ​16 gigs RAM

    Ok my computer is having a problem with a black screen. This computer is brand new, arrived on the 14th. I was running World of Warships, then I closed the laptop, and when trying to re-enter, I get a black screen. Yes, I have tried shutting down. I can hear the hard drive, and can see the power button backlights, as well as keyboard backlighting. I cannot see the mouse. From reading other posts, I think it may have auto-selected the wrong graphics card. I have never used a TV or other screen with this. Please help me with this, I am a new windows user, having recently immigrated from IOS. A detailed explanation would be appreciated, because I have no idea how to do that much.
     
    secretagentman, Jan 22, 2024
    #4
Thema:

My computer is shutting down halfway black screen, keyboard and mouse

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