Windows 10: My computer is starting and showing the logo asus and then the screen turns off then turns...

i hope this is the right place for this question.

:)

 

Laptop screen backlight doesn't turn off


Hi, I recently updated my DELL L502X to Windows 10 from Windows 7. All drivers have been installed and Device Manager shows no problem. However I'm seeing a weird issue. I'm using an external monitor (ASUS) through HDMI. I'm setting the display to show on external monitor only. In Windows 7, everything works fine. After the Windows boot logo disappears, laptop screen turns off and external monitor turns on. In Windows 10, however, there is an issue. After boot logo disappears, external monitor turns on, and laptop screen turns off - but not completely. There is no content anymore but the back light is still on. If I switch the display mode to Duplicate or Extend (just to turn on the laptop screen) and switch back to Second Monitor Only, the laptop screen can turn off completely.

Has anyone seen a problem like this? Both monitors are shown as Generic PnP Monitors in Device Manager. I don't know if this is a driver problem or something related to my laptop. The bottom line is in Windows 7 there is no such a problem.

Any suggestion or help would be greatly appreciated. Thanks!

 

Computer won't turn on

Hi,

To resolve your concern regarding the Critical Service Failed error message on your computer, follow the steps below:

• Turn off your computer.
• Turn on your computer. As soon as you see the Windows logo with the spinning dots, press and hold down the power button until your computer turns off. Do this process
  twice.
• Turn on your computer for the third time, and then let it load.
• It should give you the message: Preparing Automatic Repair.
• On the next screen that would appear, click on Advanced Options.
• Select Troubleshoot.
• Go to Advanced Options.
• Click on Startup Repair.
• Wait for the repair to finish.

Let us know how it goes.

 

cannot turn off jump list

Hi Rohit,

To address this concern, we suggest that you follow these steps on how to turn off the Jump Lists on Windows 10:

• Go to Start menu, search Settings, then press
  Enter.
• Click Personalization.
• Select Start.
• Turn off the Show recently opened items in Jump Lists on Start or taskbar.

Let us know how it goes.

Regards.