Windows 10: My computer keeps completely freezing

It's been about a week since the problem has started and I should mentioned this a new computer I built for the purpose of gaming. When I first had the problem I was playing a game called Black Desert Online and since then it freezes 5-10 after depending on what I am doing. The freezing however does not happen in safe mode with networking.

I have updated the drivers, tried a new psu, deleted my temp files, watched my temps as it crashes(always staying in safe ranges), cleared my hard drive and fresh installed windows.

Im starting to think this may be a hardware problem but unsure of what part it is.

:)

 

Windows 10 Computer Randomly Freezes

Hi,

Listed below are some possibilities why the computer keeps on freezing:

• Outdated drivers.
• Virus and malware.
• Corrupted system files.

We suggest performing the steps on this article that can help resolve the issue.

Get back to us if you have other concerns.

 

Computer Keeps Freezing

It froze again, and the common problem I see throughout most of the freezes is a driver atksgt.sys being blocked from loading. It is related to Tages Protection from Tages SA and it says it has a driver that is installed that causes stability problems with my system. It says it will be disabled but I think this is why my pc keeps freezing. Any suggestions as to what it may be for and/or if I can get rid of it and how?

I never downloaded a program from Tages SA so I am not sure what it could be from.

 

PC Keeps Freezing At Completely Random Times

Hello,

Thank you for posting your query in Microsoft Community.

I can imagine the inconvenience you have experienced. I will definitely help you with this.

I suggest you to disable the third party security software (if any installed) temporarily and check if it is cause to issue.

Disable Antivirus:

Antivirus software can help protect your computer against viruses and other security threats. In most cases, you shouldn't disable your antivirus software. If you have to temporarily disable it to install other software, you
should re-enable it as soon as you're done. If you're connected to the Internet or a network while your antivirus software is disabled, your computer is vulnerable to attacks.

Kindly follow the below steps and check if you are able to fix the issue.

Step 1:

I suggest you to run the System maintenance
troubleshooter and check if it fixes the issue:

Follow the steps given below:

• 
  Press Windows + X keys on the keyboard and select
  Control Panel
  
• 
  Type Troubleshooting in the search bar on the
  Control Panel.
  
• 
  Click on View all
  on the left navigation pane.
  
• 
  Click on System maintenance.
  
• 
  Click on Advanced on the
  System maintenance
  dialog box and click on Run as administrator (Enter the credentials if required).
  
• 
  Click on Next and follow onscreen instruction complete the
  System maintenance troubleshooter.
  

If issue persist, Kindly follow the below given steps and check if it helps:

Run these commands:

• 
  Press Windows key and type Powershell
  in search, right click on it and Open as administrator .
  
• 
  Type the following command in Powershell and hit enter:
  
  Get-AppXPackage -AllUsers |Where-Object {$_.InstallLocation -like "*SystemApps*"} | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}
  

Also, please refer to the link by Andre Da Costa on Windows 10 freeze which gives suggestions on how to troubleshoot on this scenario.

Windows 10 Installation Freeze

Hope the above information was helpful. If you need further assistance, please do let us know and we would be happy to help you further.

Thank You.