Windows 10: My computer keeps restarting instead of shutting down, creates a dump file. How do I fix...

Discus and support My computer keeps restarting instead of shutting down, creates a dump file. How do I fix... in Windows 10 BSOD Crashes and Debugging to solve the problem; This all started after I updated Windows to the current 20H2 version, and every few days, when I'd be done using my computer, I go ahead and shut it... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by Oskar788, Apr 1, 2021.

  1. Oskar788 Win User

    My computer keeps restarting instead of shutting down, creates a dump file. How do I fix...


    This all started after I updated Windows to the current 20H2 version, and every few days, when I'd be done using my computer, I go ahead and shut it down, but sometimes it doesn't turn off and just leaves a empty screen on my monitor until the computer eventually boots up again. When I log in to windows again after the incident, lots of programs restart and a MEMORY.dmp file is created and a minidump is also created. I have already updated my GPU and ran a system file checker, which shows up no file corruptions. I don't know what to do anymore, any help will be gladly appreciated! Here is the minidump log since, for some reason, I can't upload to OneDrive because my browser doesn't support folder uploads:


    [COLOR=rgba30, 30, 30, 1]******************************************************************************** ** Bugcheck Analysis ** ********************************************************************************VIDEO_MEMORY_MANAGEMENT_INTERNAL 10eThe video memory manager encountered a condition that it can't recover from. By crashing,the video memory manager is attempting to get enough information into the minidump such thatsomebody can pinpoint what lead to this condition.Arguments:Arg1: 0000000000000033, The subtype of the bugcheck:Arg2: ffff888a951d1bc0Arg3: 0000000000000000Arg4: 0000000000000000Debugging Details:------------------KEY_VALUES_STRING: 1 Key : Analysis.CPU.mSec Value: 6671 Key : Analysis.DebugAnalysisManager Value: Create Key : Analysis.Elapsed.mSec Value: 33759 Key : Analysis.Init.CPU.mSec Value: 327 Key : Analysis.Init.Elapsed.mSec Value: 6073 Key : Analysis.Memory.CommitPeak.Mb Value: 86 Key : WER.OS.Branch Value: vb_release Key : WER.OS.Timestamp Value: 2019-12-06T14:06:00Z Key : WER.OS.Version Value: 10.0.19041.1BUGCHECK_CODE: 10eBUGCHECK_P1: 33BUGCHECK_P2: ffff888a951d1bc0BUGCHECK_P3: 0BUGCHECK_P4: 0BLACKBOXBSD: 1 [/COLOR][COLOR=rgba0, 0, 255, 1]!blackboxbsd[/COLOR][COLOR=rgba30, 30, 30, 1]BLACKBOXNTFS: 1 [/COLOR][COLOR=rgba0, 0, 255, 1]!blackboxntfs[/COLOR][COLOR=rgba30, 30, 30, 1]BLACKBOXPNP: 1 [/COLOR][COLOR=rgba0, 0, 255, 1]!blackboxpnp[/COLOR][COLOR=rgba30, 30, 30, 1]BLACKBOXWINLOGON: 1CUSTOMER_CRASH_COUNT: 1PROCESS_NAME: dwm.exeSTACK_TEXT: ffffd10f`e819df98 fffff803`7e373ad0 : 00000000`0000010e 00000000`00000033 ffff888a`951d1bc0 00000000`00000000 : nt!KeBugCheckExffffd10f`e819dfa0 fffff803`83d47ded : 00000000`00000000 ffff888a`951d1cc0 ffffe48f`5f031000 00000000`00000001 : watchdog!WdLogEvent5_WdCriticalError+0xe0ffffd10f`e819dfe0 fffff803`83cb1caa : ffff888a`951d1bc0 00000000`00000000 ffff888a`70295550 00000000`00000001 : dxgmms2!VIDMM_PROCESS_ADAPTER_INFO::~VIDMM_PROCESS_ADAPTER_INFO+0x25611ffffd10f`e819e020 fffff803`83d227b9 : ffff888a`951d1bc0 00000000`00000000 ffff888a`70295550 ffffe48f`48cd92a0 : dxgmms2!VIDMM_PROCESS_ADAPTER_INFO::`scalar deleting destructor'+0xeffffd10f`e819e050 fffff803`83d22225 : 00000000`00000000 ffff888a`70295550 ffff888a`951d1bc0 ffffe48f`5af7e080 : dxgmms2!VIDMM_PROCESS:My computer keeps restarting instead of shutting down, creates a dump file. How do I fix... :DestroyAdapterInfo+0xe5ffffd10f`e819e080 fffff803`83cb1cee : ffff888a`7cb5f930 ffffd10f`e819e239 ffffe48f`48cd92a0 01000000`001000ff : dxgmms2!VIDMM_PROCESS::CloseAdapter+0xb9ffffd10f`e819e140 fffff803`7e116b8a : 00000000`00000030 00000000`00000799 00000000`00000000 ffffe48f`4fd93e60 : dxgmms2!VidMmCloseAdapter+0x1effffd10f`e819e170 fffff803`7e0d556f : ffffe48f`2f002100 fffff803`6544caf2 ffffe48f`2f002340 00000000`000000ff : dxgkrnl!DXGPROCESS_ADAPTER_INFO::CloseVidMmAdapter+0x2effffd10f`e819e1a0 fffff803`7e09ad75 : ffff888a`7cb5f930 ffff888a`00000002 ffff888a`7cb5f930 ffffe48f`48cd92a0 : dxgkrnl!DXGPROCESS:My computer keeps restarting instead of shutting down, creates a dump file. How do I fix... :DestroyAdapterInfo+0x143ffffd10f`e819e2a0 fffff803`7e09985d : ffffe48f`554ed000 fffff803`00000001 ffffe48f`554ed000 ffff888a`8fc8eed0 : dxgkrnl!DXGPROCESS::CloseAdapter+0xf9ffffd10f`e819e330 fffff803`7e0da9f9 : ffffe48f`5afce8e0 ffffd10f`e819e480 00000000`00000238 ffff888a`8fc8ede0 : dxgkrnl!DXGADAPTER:My computer keeps restarting instead of shutting down, creates a dump file. How do I fix... :DestroyHandle+0x11dffffd10f`e819e380 fffff803`7e0d5c15 : ffff888a`8fc8ede0 ffffe48f`5b7bc7e0 ffff888a`8fc8ede0 ffffd10f`e819e7f9 : dxgkrnl!DXGPROCESS:My computer keeps restarting instead of shutting down, creates a dump file. How do I fix... :Destroy+0x341ffffd10f`e819e5f0 fffff803`7dfc6c71 : 00000000`00000000 ffffe48f`47c03060 00000000`00000000 fffff803`66979c58 : dxgkrnl!DXGPROCESS:My computer keeps restarting instead of shutting down, creates a dump file. How do I fix... :DestroyDxgProcess+0x105ffffd10f`e819e740 fffff803`658379ff : 00000000`00000000 ffffe48f`3817d530 ffffe48f`5d2e0080 ffffe48f`42113cb0 : dxgkrnl!DxgkProcessNotify+0x1a1ffffd10f`e819e790 fffff803`65862cf4 : ffffe48f`5d2e0000 ffffe48f`5d2e0080 00000000`00000000 00000000`00000000 : nt!PspCallProcessNotifyRoutines+0x213ffffd10f`e819e860 fffff803`65906af2 : ffffe48f`5af7e4b8 00000000`00000000 00000000`00000000 00000000`00000000 : nt!PspExitProcess+0x70ffffd10f`e819e890 fffff803`6590a02e : ffffe48f`d00002fe 00000000`00000001 00000000`00000000 000000b6`46e8a000 : nt!PspExitThread+0x5b2ffffd10f`e819e990 fffff803`656075b5 : ffffe48f`5d2e0080 ffffe48f`5af7e080 ffffd10f`e819ea80 ffffe48f`5d2e0080 : nt!NtTerminateProcess+0xdeffffd10f`e819ea00 00007ffc`8f16d194 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x25000000b6`4707fb78 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x00007ffc`8f16d194SYMBOL_NAME: dxgmms2!VIDMM_PROCESS_ADAPTER_INFO::~VIDMM_PROCESS_ADAPTER_INFO+25611MODULE_NAME: [/COLOR][COLOR=rgba0, 0, 255, 1]dxgmms2[/COLOR][COLOR=rgba30, 30, 30, 1]IMAGE_NAME: dxgmms2.sysIMAGE_VERSION: 10.0.19041.870STACK_COMMAND: .thread ; .cxr ; kbBUCKET_ID_FUNC_OFFSET: 25611FAILURE_BUCKET_ID: 0x10e_33_dxgmms2!VIDMM_PROCESS_ADAPTER_INFO::_VIDMM_PROCESS_ADAPTER_INFOOS_VERSION: 10.0.19041.1BUILDLAB_STR: vb_releaseOSPLATFORM_TYPE: x64OSNAME: Windows 10FAILURE_ID_HASH: {590e82e4-fa32-3e14-0943-e6b01c6637c4}Followup: MachineOwner---------[/COLOR]

    :)
     
    Oskar788, Apr 1, 2021
    #1
  2. ilgoldman Win User

    Random shut down and restart??

    Computer: Intel (R) Pentium (R) Dual cpu
    E220@2.406hz
    2.42 GHZ, 2.00 GB of RAM
    Windows xp

    Ever since I replaced the fan (with heat sink) the computer has randomly shut down and then restarted, at first during streaming, and now, will shut down and restart anytime. I tried to replace the graphics card to no avail. *Confused My computer keeps restarting instead of shutting down, creates a dump file. How do I fix... :confused:*Mad My computer keeps restarting instead of shutting down, creates a dump file. How do I fix... :mad:

    One suggestion was to replace the RAM.

    Any suggestions on how to repair my computer?
     
    ilgoldman, Apr 1, 2021
    #2
  3. David Haz Win User
    Keep getting blue screen on restart & shut down

    DRIVER_IRQL_NOT_LESS_OR_EQUAL is likely to be caused by a driver and is usually caused by drivers that have used improper addresses. Stop error codes may be fixed by updating Windows. As a first troubleshooting step, we suggest that you check if there are
    updates waiting to be installed on your device. If there are, kindly install these updates and restart your computer. After restarting your computer, see if it still shows the stop error code when restarting or shutting down your computer. Here's how to check
    for updates in Windows 10:

    • Press the Start button, then type Windows Update, and select it from the search results.
    • On the Windows Update page, click Check for updates.

    If the issue is not resolved, do not hesitate to post back to us.
     
    David Haz, Apr 1, 2021
    #3
  4. Horscht Win User

    My computer keeps restarting instead of shutting down, creates a dump file. How do I fix...

    Windows won't shut down, instead restarts itself (not whole computer).

    When I try to shutdown windows it instead restarts, and by that I don't mean that the computer restarts as if I hit "restart the computer" but instead of shutting down after the blue "logging off... etc" screen it just really quickly goes back to the desktop and starts up everything again (autostart, services) as If I had just started windows. It never goes to the PC Startup part where it lists the disks and RAM.
    Restart works fine, like it should.
    The problem started happening after I formatted and wiped one of my old drives which had a duplicate of my system drive on it (migrated the OS from that old HDD to my now new SSD).

    Tried windows repair and sfc /scannow, says "everything is fine, no problems found".
    I also don't get any relevant messages in the event log.

    Any idea what could be wrong, what else I could check, how to fix this?
     
    Horscht, Apr 1, 2021
    #4
Thema:

My computer keeps restarting instead of shutting down, creates a dump file. How do I fix...

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