Windows 10: My Computer Keeps shutting down sometimes.

I have uploaded the info and dump file via the link below:https://1drv.ms/u/s!AqZ3H5mNA0PqgYoNMMrerVhxWsAcUA?e=TduNfWHere's the thing: my PC sometimes shuts down. It can be without any signs and always happens with a sudden. The screen freezes and any input by mouse or keyboard become invalid. Ctrl + Alt + Del will not help, too. The only solution is to press the Power button and reboot the system.This situation happens ramdonly, so I cannot find a way to 100% trigger it. However, it seems to tend to happen when I don't move the mouse for a while and begin to move it. Maybe it's triggered by t

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Computer keeps shutting down

Hi,

For us to get a better grasp of your query, please provide the following:

• Error message that you receive
• Basic troubleshooting steps taken

In the meantime, I suggest that you follow the instructions provided on this
link.

I'll keep an eye out for your reply.

 

My Computer Keeps Shutting Down By Itself But Not Infected Or Hacked.

Hi Ethan,

There several reasons why your computer is shutting down automatically. For us to provide you the proper troubleshooting steps, kindly answer the questions below:

• Were there any changes made on your computer before encountering the issue?
• Are you encountering an error message when your computer automatically shuts down? If so, what is the error message that you're getting?
  
• Does the issue occur when you're performing a specific task on your computer or does it occur randomly?
• What are the troubleshooting steps that you've done so far?

 

Won't shut down or restart -- error X0X

Hi,

Thank you for posting your query in Microsoft Community.

To assist you better, I would like to ask what are the methods that you have tried to solve the issue.

The issue might occur if the computer is not shut down properly. so, I suggest you to perform a power drain by follow the steps below and check if it helps.

• Shut down the Computer.
• Remove all power source (including battery if it is a laptop).
• Press and hold the power button for 15-20 seconds.
• Connect the power source and start the computer.
• After the computer boots to the desktop, suggest you to install all the pending updates.

Hope this helps. Keep us posted on the status for further assistance.