Windows 10: My computer restarted while i was playing a game and this is the dump file im getting. Can...

******************************************************************************** ** Bugcheck Analysis ** ********************************************************************************SYSTEM_SERVICE_EXCEPTION 3bAn exception happened while executing a system service routine.Arguments:Arg1: 00000000c0000005, Exception code that caused the BugCheckArg2: fffff80012c083

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Can't play pyramid solitaire game in Windows 10

Hi Lee,



Thank you for posting your query in Microsoft Community.



Please share this:

• 
  Are you playing the game online or offline?
  

I suggest you to try installing the game in compatibility mode and check:

Follow these steps to install the game in compatibility mode.

• 
  Download the game from the manufacturer’s website.
  
• 
  Right-click on the game setup file and click on
  ‘properties’.
  
• 
  Click on the ‘compatibility’ tab and check the box
  ‘Run this program in compatibility mode for’ and select Windows 10 from the drop down menu and proceed with the installation. Once this is done, restart the computer and check if the issue persists.
  
  
  

Hope this helps. Feel free to get back to us for further queries. We will be happy to assist you.



Thanks and regards,

Jenith

 

Getting BSOD while playing games

Hi,



Thank you for writing to Microsoft Community Forums.



I appreciate your effort on this. However, in order to get to the root cause of the issue, please reply with the following details:

• What is the make and model of the computer?
  
• Which build version of Windows 10 is installed on the computer? To check type:
  winver in the search bar on the Taskbar and hit Enter.
  
• Does this issue occur only while playing a game?
  

Usually, Blue Screen error occurs when there is an outdated driver installed or any in compatible hardware connected to the computer. As you have mentioned that all the drivers are updated, I suggest you to refer the troubleshooting steps in the article

Troubleshoot blue screen errors and see if that helps.



If the issue persists, I would request you to share the minidump file with us so that we can analyze it and help you with the appropriate troubleshooting steps. You can locate mini dump file in location:
c:\windows\minidump. Please upload the files in OneDrive and share the OneDrive link.



Please reply with the status of the issue, we will be glad to help you further.



Regards,

Nikhar Khare

Microsoft Community - Moderator

 

My computer always I run any game.

Hi,



Thank you for writing to Microsoft Community Forums.



We understand the difficulties you are facing with the PC, while playing games. In order to get clarity and to assist you further, please reply with the answers to the questions below.

• What is the Windows 10 version and Build installed? (Type
  winver in Windows search/Run command)
  
• Was there a major change or an update on your system, prior to which you weren't facing this issue?
  
• Which games you are playing prior to this issue?

However, we analysed the dump file that you have posted and it gives an indication of multiple system failure. In this scenario we would suggest you to perform these steps as this issue is occurring while playing games.

1. Press Windows + X, select Device Manager.
2. Expand Display device.
3. Right click on all the listed devices, then select Uninstall device.
4. Check the box beside Delete the driver software for this device.
5. Click Ok and use the installer to install the driver.
6. Restart the PC and install the video card driver from the manufacturer website.

We would also suggest you to perform the steps as mention in

Troubleshoot blue screen errors article and check if the issue persists.



We await your response.



Aditya Roy

Microsoft Community – Moderator