Windows 10: My computer says there is no Bluetooth capabilities, but I had paired an audio device via...

In the past, I have had the ability to pair my bluetooth to the computer. It is a custom built computer, as well. I am not sure what to do? Thank you.

:)

 

My computer says there is no Bluetooth capabilities, but I had paired an audio device via bluetooth on my computer. What happened?

My computer says there is no Bluetooth capabilities, but I had paired an audio device via bluetooth on my computer. What happened?

 

My computer says there is no Bluetooth capabilities, but I had paired an audio device via bluetooth on my computer. What happened?

Hi,

As you may already know, you should not be able to connect your computer to any Bluetooth device without having a Bluetooth capability. We can confirm that your computer does not have this feature by checking it under Device Manager. Here's how:

• Click Start.
• Type Device Manager and hit Enter.
• Check if there is a Bluetooth device icon being displayed.

If there is, meaning your computer has Bluetooth capabilities. Furthermore, once verified and you are experiencing issues connecting a Bluetooth device, we recommend following the steps provided from this
article to resolve Bluetooth problems.

Let us know if you need further help.

 

Bluetooth Devices will not Pair


Hi,

Hopefully this is the correct Forum !

I have a Microsoft Mouse 5000 and Wedge keyboard (the early one that does not fold).
Both have been working perfectly.

Recently I paired them both successfully with a new Samsung tablet, but when I came to use them again on my laptop,
I found that I could not pair either of them.

I have spent countless hours researching this without success.

Here's where I am now:

Settings > Bluetooth & other devices does not list either of them.
Device Manager > Bluetooth has both of them showing and reports both working properly.

Device Manager reports as follows:

Notebook Mouse 5000:
No driver files are required or have been loaded
The Events tab says that further installation is required

Wedge Mobile Keyboard:
No driver files are required or have been loaded
The Events tab says that further installation is required

The 2 Service Discovery Service entries also report that further installation is required.

Can anyone suggest the way forward, please ?

Regards.