Windows 10: My computer shutdown suddenly.

Hello.


My Laptop HP 620 with Windows 10 Home suddenly shutdown with enough battery .


I've checked the events and it shows the event 524 Source Kernel-Power.


Nombre de registro:System
Origen: Microsoft-Windows-Kernel-Power
Fecha: 24/06/2018 22:03:42
Id. del evento:524
Categoría de la tarea223)
Nivel: Información
Palabras clave1024),(4)
Usuario: SYSTEM
Equipo: DESKTOP-DDDER5K
Descripción:
Critical desencadenador de batería cumplido
XML de evento:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<EventID>524</EventID>
<Version>0</Version>
<Level>4</Level>
<Task>223</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000404</Keywords>
<TimeCreated SystemTime="2018-06-24T20:03:42.306706400Z" />
<EventRecordID>350</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="4996" />
<Channel>System</Channel>
<Computer>DESKTOP-DDDER5K</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="Index">0</Data>
<Data Name="ActiveBatteryCount">1</Data>
<Data Name="RemainingPercentage">100</Data>
<Data Name="IsAcOnline">1</Data>
<Data Name="BatteryActionInternalFlags">0x80</Data>
<Data Name="IsPowerActionCallIgnored">1</Data>
<Data Name="IsPowerPolicyEnabled">1</Data>
<Data Name="PowerPolicyAction">6</Data>
<Data Name="PowerPolicyBatteryLevel">5</Data>
<Data Name="PowerPolicyEventCode">1</Data>
<Data Name="PowerPolicyMinState">4</Data>
</EventData>
</Event>





Thanks.







Moved from: Windows / Windows 10 / Sleep and Power on/off.

:)

 

The computer shutdown itself restart?

Hi Tín,

A computer can shutdown based on the instructions given to its power settings. If you are using a laptop, there’s an option that when you are just closing a lid, it can shutdown your computer.
To ensure that we can provide the appropriate resolution to your concern, we’d like to ask you a few questions:

• What were the recent changes made on your computer before you experienced this issue?
• What troubleshooting steps have you done so far?
• What activity are you performing that may trigger to shutdown your computer?
• Can you provide us a screenshot of your power settings?
• Are you using a laptop or desktop computer?

We’re looking forward to your response.

 

Shutdown

Hi,

To restart or shut down a remote computer and document the reason using the Windows interface, kindly follow these steps:

• Right-click the Start menu and select Command Prompt (Admin).
• Type shutdown /i to display the Remote Shutdown
  dialog box (Shutdown.exe).
• Under Computers, click Add to enter computer names, or click
  Browse to open the Find Computers dialog box.
• Under What do you want these computers to do, click Restart
  or Shut down.
• Select the appropriate reason for the restart or shutdown from the list.

Let us know how things goes.

Regards.

 

After upgrading to Windows 10, cursor is disappeared while trying to shutdown the computer

Hi Hana,

Welcome to Microsoft Community and we appreciate your interest in Windows 10.

Let me help you to fix the issue.

To understand the issue better, I would like to know what is the make and model of the computer?

The issue you are facing could be due to the mouse driver is being outdated. Let’s try simple steps and check if this helps in resolving the issue. Follow the below steps.

Step 1.

Let’s try to shut down the computer from log-in screen and check if it helps.

• 
  Press Windows key + L and keep tapping
  Tab key on the keyboard.
  
• Once it select shutdown option hit enter.

If the issue still persist, try the below steps.

Step 2.

I recommend you to update the mouse driver manually and check if this helps. Follow these steps:

• 
  Press Windows key + X and click on
  Device Manager.
  
• 
  Locate Mice and other pointing devices and expand the same.
  
• 
  Right-click the device driver and select
  Up-date.
  
• 
  Restart the computer, if prompted.
  

If the above steps did not helps to fix the issue, try the below steps.

Step 3.

I suggest you to go to the computer manufacturer and download the latest updated mouse driver and install the same.

Hope it helps. Post us with the status, we will be glad to help you.