Windows 10: My computer wont recognise disks

The disks i put in are all new and have no damage, scratches, etc, so the disks arent the problem. When i put them in they are spinning and everything but the computer wont recognise them and let me do anything with them. I tried uninstalling the DVD/CD drive in Device Manager but when i right click it the uninstall option isnt there. Any help?

:)

 

USB Hard Disk Drive not recognised

Hi Nicholson,

Thank you for your interest in Windows 10.

I suggest you to follow the methods below and check if it fixes the issue.

Method 1: Run Hardware and Devices Troubleshooter

Follow these steps to run Hardware and Devices troubleshooter:

• 
  Press Windows key + X and click on
  Control Panel.
  
• 
  Select Troubleshooting.
  
• 
  Select View all on the top left corner.
  
• 
  Click Hardware and Devices.
  
• 
  Follow the on-screen instruction to run the troubleshooter.
  

Method 2

I suggest you to check if the disk is listed in Disk management utility. If it is listed, run an error check to see if there are any corrupted files causing this issue.
Refer these steps:

• 
  Press Windows key + X, select
  Disk management.
  
• 
  Right click on the drive and select properties.
  
• 
  Under tools tab, click on “Check” button under Error Check.
  

Method 3: Uninstall and reinstall USB drivers

Follow the steps to uninstall the USB drivers:

• 
  Press Windows Key + X key and click Device Manager.
  
• 
  In Device Manager, double click to expand "Universal Serial Bus controllers".
  
• 
  Right click on the Host Controller, click "Uninstall" and click "OK".
  
• 
  Select the option to Delete driver software.
  
• 
  Uninstall all items under "Universal Serial Bus controllers".
  
• 
  Restart the computer after its uninstalled.
  

Try to access the computer manufacturer's website and download the latest chipset drivers for your computer and install the same.

Hope this information is helpful. Please do let us know if you need further assistance, we’ll be glad to assist you.

 

DVD/ CD Drive doesn't recognise disks

Hi,

Thank you for posting your query in Microsoft Community.

I suggest you to follow the methods below and check if it fixes the issue.

Method 1: Run Hardware and Devices Troubleshooter

Follow these steps to run Hardware and Devices troubleshooter:

• Press Windows key + W and type troubleshooting.
• Select Troubleshooting.
• Select View all on the top left corner.
• Click Hardware and Devices.
• Follow the on-screen instruction to run the troubleshooter.

Method 2: Check if the DVD drive is getting detected in Disk Management

Refer the steps below to open disc management:

• Press Windows key + X.
• Click on Disk Management.
• Click on Actions and click on rescan disks and click on
  Refresh and check if issue persists.

If there is no drive letter assigned, I suggest you right click on the DVD drive and assign a drive letter and check if it helps:

Method 3

Try to access the computer manufacturer's website and download the latest chipset drivers for your computer and install the same.

Hope this information is helpful. Please do let us know if you need further assistance, we’ll be glad to assist you.

Thank you.

 

Computer wont recognise F Drive

Yes. F Drive appears in Disk Management as 100% free and in Explorer. I can copy and paste to F but there is no link in Send to. Should there be a link in Send to? It is not entirely clear how I should use this second drive.

I also see in Explorer that my D Drive (My Passport Backup) appears twice, surely this can't be right. I am afraid I am a bit of a novice when it comes to Win 10. See attached.