Windows 10: my cpu does not recognize an external hard drive My Book Starts with WDBBGB

I WANT TO KNOW IF THERE IS ANY PROBLEM WITH THE NEW UPDATE OF WINDOWS 10 I CONNECT My Book Starts with WDBBGB THE CPU DOES NOT RECOGNIZE IT IN 2 DIFFERENT CPU I HAVE THE SAME PROBLEM .... I CONNECT PORTABLE HARD DRIVE AND IN IT I HAVE NO PROBLEM WITH READING

:)

 

Toshiba external hard drive not recognized

Hi Philip,

Thank you for writing to Microsoft Community Forums.

I understand that the external hard drive is not recognized by the PC. I appreciate your efforts in trying to resolve the issue.
It would be great if you can answer these questions to assist you in a better way.

• Did you try connecting the Hardrive to different USB Port?
  
• Does the Hardrive get detected if you try connecting it to a different PC?
  
• Are you aware of any changes made to the computer recently?
  

I suggest you refer and follow the steps mentioned in the KB article and check if that resolves the issueError:
“USB Device not recognized” when you try to access a USB external hard drive

Note: Ignore method 2 & 5 from the above article.

Let us know how it goes.

Regards,

Zaki

 

external hard drive not recognized

Hello zbook
#1) I have tested the external drives in three different computers, win10 pro, Win10, and XP. The results are identical. When I plug in the external hard drive windows signals a new device with an audio signal and the light comes on on the external drive. The results on all three pc's is identical in disk manager, file explorer and device manager.
#2) I have tried all solutions presented to me by FreeBooter, from the simplest solution of uninstalling the external drive in device manager and rebooting windows, to using the various third party software that was suggested, obviously with out success.
#3) The attached screen shots will only show one of the drives attached because I don't have enough free USB ports to attach two drives and I didn't think it would have been a good idea to use a hub.
#4) one strange thing about one of the drives is that now device manager lists it as a Toshiba drive although it is a Western Digital.
#5) Sorry but I have no way of getting a photo of BIOS










I look forward to reading your comments

 

Where's my Western Digital External My Book Hard Drives?

Hi Bill,

We would like to know more about this issue that you're encountering with your external hard drives in Windows 10. Kindly answer the following:

• Have you made any changes on your computer prior to this issue?
• Have you tried using a different connector to connect to your external hard drive?
  
• Have you checked if the hard drive is being recognized on a different computer?
  

In the meantime, you can follow these steps to uninstall and reconnect the external hard drive and see if the issue is fixed:

• Right-click Start Menu and select Device Manager.
• Double-click Disk Drives to expand it.
• Right-click the drivers and select Uninstall.
  
  Note: You may be prompted to enter an Admin password.
• After the drivers are uninstalled, restart your computer and connect the external hard drive and check if the issue is fixed.

We'll be waiting for your response.