Windows 10: My Cursor is not working as well as my Cortana is not responding to me.

I have had my new Hp Spectre X360 2019 for just about a month and I am already having an issue with my mouse. My touchpad mouse pointer is not working and I have tried rolling back the update but that has not helped. It is getting a little bit annoying not having a pointer. Can anyone help me?

:)

 

cortana not responding

Hello,

There are a number of reasons why Cortana has stopped working on your device. To better assist you, we would like you to answer the following questions:

• Is this issue happening to all of your commands?
• Have you checked your mic if it’s working properly?
• Are you getting any error messages?
• What troubleshooting steps have you done so far?

In the meantime, we suggest that you refer to this link:
Troubleshoot problems opening the Start menu or Cortana. This article contains steps that you can perform to address your query.

Looking forward to your response.

 

Cortana not responding once opened

Hi Barry,

To better assist you, kindly please provide the following information:

• When does the issue start?
• Is Cortana not responding to any command?
• What troubleshooting steps have you tried so far?

Meanwhile, we recommend that you restart your Cortana from its Settings page. Disable Cortana and its function, then re-enable it again to check if will help you to make it work.

If you still encountered the same concern, we recommend that you restart the Cortana processes by performing the steps below:

• Right-click on the taskbar, then select Task Manager.
• Click More details.
• Find Cortana under Processes.
• Select Cortana, then click End Task.

We look forward to your reply.

 

Cortana Does Not Respond to "Hey, Cortana"

Hi,

To assist you better, please provide us with the below information;

• 
  Did you made any changes to the computer prior to the issue?
  
• 
  Does the Cortana search tool work properly?
  

I suggest you to try the below steps and check if it helps resolve the issue;

• Right click on the
  speaker icon in the lower right hand corner of your desktop.
• Select "Recording Devices".
• Select your main input microphone.
• Speak into the microphone.
• Note the sound level meter. You want the level meter to peak every so often at the top of the bar but still show good bounce during your spoken text.
  
• Ensure the microphone input is still selected and
  click properties.
• Click the Levels tab.
• If you have a microphone boost set it in the middle.
• Now adjust the microphone gain by moving the slider.

10. Click “Apply” and verify that the level meter is responding as described in step 5.

If the issue still persist, I suggest you to refer to the below link and try the troubleshooting methods and check if it helps;

https://support.microsoft.com/en-us...ubleshoot-problems-opening-start-menu-cortana

Get back to us for further assistance, we will be glad to help you.